Enquiry Officer - NL Fostering Hub (Job Ref: 4326)

Salary: £38,544, Level 2, Zone 2
Location: 5 Pancras Square, London N1C 4AG / Hybrid
Hours per week: 36
Contract Type: 2 x Fixed Term/ Secondment until March 2028
Closing Date: Sunday 18^th October 2026 at 23:55
Interviews: TBC

About the role
As an Enquiry Officer, you’ll be part of the North London Fostering Hub’s single front door and one of the first people prospective foster carers speak to.

You’ll play an important role in making sure every prospective carer receives a welcoming, responsive and informed experience from their initial enquiry through the early stages of their fostering journey.

Managing enquiries across telephone, digital and event-based channels, you’ll provide clear and accurate information about fostering, the application process and what prospective carers can expect. You’ll help people stay engaged, support attendance at information sessions and ensure timely follow-up as they progress towards assessment.

Accurate information is essential to the success of the hub, so you’ll also maintain high-quality records, track enquiries and support effective handovers into assessment pathways. You’ll work closely with colleagues across the six North London boroughs and contribute to recruitment events, information sessions and community engagement activities.

You’ll also help us continuously improve the experience of prospective foster carers by identifying barriers, trends and opportunities to strengthen their journey.

This is a hybrid role based in Camden, with travel across North London as required. Some evening and weekend working may be needed to support events and engagement activities.

About you
You’ll be a confident and approachable communicator who understands the importance of providing excellent customer service, particularly when conversations may be personal or sensitive.

You’ll have experience working in a customer-facing or enquiry-handling environment and be comfortable communicating with people through different channels. You’ll know how to listen, provide clear and accurate information and create a positive experience from the very first interaction.

Highly organised with strong attention to detail, you’ll be able to manage multiple enquiries and competing priorities while maintaining accurate records and meeting service standards. You’ll also understand the importance of handling sensitive and confidential information appropriately.

Collaboration will come naturally to you. You’ll enjoy working with colleagues and partners across different teams and organisations and will bring a genuine commitment to improving outcomes for children by supporting prospective foster carers through the first steps of their journey.

Experience within children’s services, recruitment or the public sector would be an advantage, but most importantly, we’re looking for someone with strong communication and interpersonal skills, a customer-focused approach and the ability to provide a professional, supportive and inclusive service.

To view the Job Profile please click here

What We Offer

At Camden, you’ll receive a host of benefits including:

• 27 days annual leave for new starters, rising to 31 days after 5 years
• Local Government Pension Scheme
• Flexible working opportunities
• Interest free loans
• Access to our incredible staff networks
• Career development and training
• Wellbeing support and activities

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.