Service Coordinator - Family, Friends and Fostering Service (Job Ref: 4047)

Salary: £37,312

Location: 5 Pancras Square, London N1C 4AG/Hybrid and other Camden sites as and when required

Hours per week: 36

Contract Type: Permanent / Full Time

Closing Date: Sunday 28th June 2026 at 23:55

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

What You’ll Be Doing / How You’ll Be Involved

The purpose of the Service Coordinator is to support and enable services to deliver for the people of Camden in an efficient and effective way.

We have recently changed the way that we work, so that we are more responsive to the needs of our customers and provide support that adds most value. To help us deliver this, we require skilled Service Coordinators, to join our service to provide professional, proactive, flexible and customer focussed support service to the organisation.

Working in the Family, Friends and Fostering Service you will support and enable services to deliver for the people of Camden in an efficient and effective way.

You will ensure the professional delivery of established processes to support the organisation. Working closely with colleagues, you will work together to identify areas for improvement, ensuring that support remains appropriate for all service users. As a forward-thinking Council, we expect staff to embrace new technology to support service users, ensuring that the level of support offered is flexible and in line with Camden’s ways of working.

Ultimately, the role of a Service Coordinator enables services to meet their strategic objectives which enables the smooth running of functions that deliver to our citizens.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. Please note Camden also offers the DBS update service.

To view the Job Profile, please click HERE or copy and paste the below URL into your Microsoft Edge browser (please note the attached will not open in other browsers):

http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11640754/file/document?inline

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

To be considered for this exciting opportunity the successful candidate will be experienced in providing excellent customer and administrative services in a fast-paced, citizen-focused environment. You’ll have the ability to develop good working relationships and demonstrate effective communication skills, written and verbal, with an ability to express issues in a clear and appropriate manner and work with a range of audiences.

You will be expected to show high levels of professionalism and be approachable, courteous, and helpful in the delivery of support. You will have the ability to work with minimum supervision, using problem solving skills and initiative to provide customer focused support service.

You will also be able to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales, and deadlines of others. This role requires you to deal diplomatically and confidentially with a wider range of stakeholders internally and externally.

We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.

What We Offer

At Camden, you’ll receive a host of benefits including:

27 days annual leave for new starters, rising to 31 days after 5 years
Local Government Pension Scheme
Flexible working opportunities
Interest free loans
Access to our incredible staff networks
Career development and training
Wellbeing support and activities

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.