Anti-Social Behaviour & Enforcement Manager

Anti-Social Behaviour and Enforcement Manager - Transform Lives With Bury

Join our Housing and Neighbourhood Services and help ensure safety of our residents.

Salary: £48,226 - £49,282 | Permanent | 37 hours per week, Monday - Friday | Hybrid Working | Bury

Depending on service requirements, this may be occasions this may include evening work | Full Training & Support Guaranteed

Do you want to make a real difference to people’s lives and neighbourhoods?

At Bury Council we are proud of our communities and committed to keeping them safe, fair and thriving. We are looking for an experienced, confident and values-led Anti-Social Behaviour and Enforcement Manager to lead our ASB and tenancy enforcement services and help create neighbourhoods that people are proud to call home.

This is a senior operational role with strategic influence. You will lead a specialist enforcement team, manage complex cases, work closely with partners and play a vital role in protecting tenants, tackling unacceptable behaviour, and ensuring we meet our legal and regulatory responsibilities as a landlord.

About Your Role

You will provide strong leadership to our Enforcement Officers, ensuring a high-quality, customerfocused service that balances robust enforcement with fairness, empathy and safeguarding. You will oversee the delivery of anti-social behaviour, tenancy enforcement and access-related compliance work, ensuring timely interventions, effective case management and positive outcomes for residents and communities.

Working closely with colleagues across Housing, Repairs, Compliance, Asset Management, Legal and Finance, you will help ensure statutory health and safety obligations are met, risks are properly managed, and neighbourhood standards are maintained. You will also represent the service in partnership settings, including multiagency forums and court proceedings.

You will be accountable for performance, quality and value for money, using data and insight to drive continuous improvement, manage budgets effectively and support wider service and corporate priorities. You will also play a key safeguarding role, ensuring the welfare of vulnerable adults and children is always central to decisionmaking.

Key Responsibilities

• Leading, motivating and developing a team of Enforcement Officers to deliver highperforming, professional and residentfocused services
• Managing complex ASB, tenancy enforcement and legal cases, including court action and multiagency responses
• Ensuring compliance with housing law, regulatory expectations and statutory landlord duties, including health and safety obligations
• Working collaboratively with internal teams and external partners to resolve risk, improve neighbourhood conditions and deliver joinedup solutions
• Monitoring performance, budgets and caseloads, producing clear reports and taking early action where improvements are needed
• Handling complaints, member enquiries and escalated cases with confidence and transparency
• Championing equality, diversity, inclusion and safeguarding in everything you do
• Supporting service reviews, policy development and continuous improvement aligned to learning from the Regulator and Housing Ombudsman

About You

• Substantial experience in housing or neighbourhood management.
• Strong background in anti-social behaviour (ASB) case management and tenancy enforcement.
• Proven ability to lead and support teams through demanding and complex situations.
• Knowledge of housing legislation, tenancy law, and court processes.
• Strong decision-making skills with the ability to balance risk, fairness, and community impact.
• Collaborative approach with the ability to build positive relationships with internal and external partners.
• Excellent communication skills, with the ability to engage and influence residents, colleagues, and stakeholders.
• Able to use data, performance information, and evidence to drive service improvement and achieve positive outcomes.
• Full UK driving licence and access to a vehicle.
• Flexible approach to work, including the ability to respond to service demands and undertake occasional out-of-hours duties.

Why Bury Council

At Bury Council, we are committed to improving lives and helping our communities thrive. Guided by our “Let’s Do It” strategy, we work collaboratively with residents and partners to reduce inequalities, support economic growth and ensure everyone can live well in Bury.

Our Benefits

• Generous leave up to 26 days annual leave plus bank holidays, rising to 31 days after five years, with the option to purchase additional leave
• Local Government Pension Scheme including life cover of three times your salary
• Enhanced familyfriendly policies parental and carers leave to support worklife balance
• Employee perks discounts, cycle to work scheme, free flu jabs and eye tests
• Learning and development wideranging training, qualifications and structured onboarding
• Good Employment Charter employer secure, flexible work, annual pay review, wellbeing support and paid volunteering leave

Equality, Diversity and Inclusion

We are committed to creating an inclusive and supportive workplace where everyone feels valued and respected. We welcome applications from all backgrounds and actively encourage candidates from underrepresented groups. Our recruitment processes are fair, transparent and accessible.

Disability Confident Employer

We offer workplace adjustments, access to staff networks and accessible recruitment processes to ensure every candidate can perform at their best. Support is available throughout the recruitment process via HROperations@bury.gov.uk.

Guaranteed Assessment Scheme

We guarantee an assessment for applicants who meet the minimum criteria and identify as:

• A member of the Armed Forces community
• A current or former care leaver
• An individual with a disability or longterm health condition