Concierge Assistant - Leisure Centre

Concierge Assistant Leisure Centre

Grade 5 plus matrix payment for unsociable hours working

Bury Leisure is looking to recruit 5 candidates to work as Concierge Assistant on a permanent basis with 3 positions on a rota pattern including evenings and weekend and 2 annualised hours contracts to cover when required. Rota's and working locations to be confirmed for all roles

BE THE FIRST HELLO. BE THE BEST PART OF SOMEONE’S DAY.

Bury Council is proudly opening the brand-new Radcliffe Hub a flagship community leisure and wellbeing destination that is transforming what's possible for the people of Radcliffe and the wider borough. This isn't just a new building, it's a bold statement of investment in our community's health, happiness and future and one of the most significant developments the borough has seen in years.

Something exciting is happening in Bury and we want warm, welcoming and digitally confident people to be right at the centre of it.

About the Role:

As a Concierge Assistant for Bury Council Leisure, you'll be the welcoming heartbeat of the facility the person who sets the tone for every customer's visit from the very first moment they arrive.

This is an exciting and forward-thinking role at the cutting edge of how modern leisure services operate. You'll play a central part in Bury Council's transformation to a fully digital, online leisure service helping customers navigate new booking systems, self-service kiosks, digital memberships and online platforms with confidence and ease.

What We're Looking For:

We're looking for someone with genuine energy, leadership confidence and a real passion for leisure, sport and community wellbeing. You'll be comfortable leading from the front, making decisions under pressure and inspiring others around you.

You do not need a lengthy CV or years of experience in leisure. What we're really looking for is someone with warmth, enthusiasm, a genuine love of helping people and the confidence to embrace new digital ways of working. Ideally with:

• Excellent customer care skills and a natural ability to make people feel welcome and at ease.
• Strong communication skills including written, verbal and numeric competency.
• Experience of dealing face-to-face with customers in a busy, customer-facing environment.
• Experience of working in a busy environment whilst maintaining a positive, professional manner.
• Confidence in the use of online technology and digital systems.
• Ability to pass on information clearly and concisely to customers of all ages and backgrounds.
• Ability to remain calm under pressure and handle challenging situations with diplomacy and empathy.
• Safeguarding: This post involves working with children, young people and vulnerable adults. All successful candidates will be subject to an enhanced DBS check and must be fully committed to safeguarding and always promoting welfare.

Why Bury Council Leisure?

When you join Bury Council's Wellness and Leisure team, you're not just taking a job. You're becoming part of a mission to make Bury a healthier, happier and more connected place to live. Here's what you can look forward to:

Be Part of History This is a rare and exciting opportunity to join as a founding team member of the brand-new Radcliffe Hub one of the most significant community investments in the borough in recent years. Help us set the standard from day one.

Real Investment in Your Development We actively support your professional growth with access to training, qualifications and development opportunities. Whether you're just starting out or looking to build a career in leisure we'll invest in you for the long term.

Local Government Pension Scheme (LGPS) Enjoy the security and peace of mind of one of the most competitive workplace pension schemes in the country hugely valuable benefit of working for a local authority.

Generous Annual Leave Benefit from a competitive annual leave entitlement that increases with your length of service giving you more time to rest, recharge and do the things you love.

Full Uniform Provided Your complete uniform is provided so you're looking and feeling the part from your very first shift.

An Inclusive, Supportive Culture We celebrate diversity and are genuinely committed to building a team that reflects the community we serve. We support flexible working where operationally possible and foster a culture where everyone feels valued and respected.

Work That Truly Matters Every shift you work, every customer you welcome and every team member you support you're directly contributing to the health, wellbeing and happiness of Bury's communities. That's not just a job. That's a purpose.

Bury Council is a disability-confident employer. We encourage applications from all backgrounds and are committed to making reasonable adjustments at any stage of the recruitment process to ensure you can perform at your best. If you require reasonable adjustments to be made to the application or interview process, please let us know.