ASB and Enforcement Manager

ASB and Enforcement Manager

Housing and Neighbourhood Services
Location: Bury
Hours: 37 hours per week
Grade: 14

About the role

Do you want to make a real difference to people’s lives and neighbourhoods?
At Bury Council we are proud of our communities and committed to keeping them safe, fair and thriving. We are looking for an experienced, confident and values-led Anti-Social Behaviour and Enforcement Manager to lead our ASB and tenancy enforcement services and help create neighbourhoods that people are proud to call home.

This is a senior operational role with strategic influence. You will lead a specialist enforcement team, manage complex cases, work closely with partners and play a vital role in protecting tenants, tackling unacceptable behaviour, and ensuring we meet our legal and regulatory responsibilities as a landlord.

About the role

You will provide strong leadership to our Enforcement Officers, ensuring a high-quality, customerfocused service that balances robust enforcement with fairness, empathy and safeguarding. You will oversee the delivery of anti-social behaviour, tenancy enforcement and access-related compliance work, ensuring timely interventions, effective case management and positive outcomes for residents and communities.

Working closely with colleagues across Housing, Repairs, Compliance, Asset Management, Legal and Finance, you will help ensure statutory health and safety obligations are met, risks are properly managed, and neighbourhood standards are maintained. You will also represent the service in partnership settings, including multiagency forums and court proceedings.

You will be accountable for performance, quality and value for money, using data and insight to drive continuous improvement, manage budgets effectively and support wider service and corporate priorities. You will also play a key safeguarding role, ensuring the welfare of vulnerable adults and children is always central to decisionmaking.

What you will be doing

• Leading, motivating and developing a team of Enforcement Officers to deliver highperforming, professional and residentfocused services
• Managing complex ASB, tenancy enforcement and legal cases, including court action and multiagency responses
• Ensuring compliance with housing law, regulatory expectations and statutory landlord duties, including health and safety obligations
• Working collaboratively with internal teams and external partners to resolve risk, improve neighbourhood conditions and deliver joinedup solutions
• Monitoring performance, budgets and caseloads, producing clear reports and taking early action where improvements are needed
• Handling complaints, member enquiries and escalated cases with confidence and transparency
• Championing equality, diversity, inclusion and safeguarding in everything you do
• Supporting service reviews, policy development and continuous improvement aligned to learning from the Regulator and Housing Ombudsman

What we are looking for

You will have substantial experience in housing or neighbourhood management, with a strong background in ASB and tenancy enforcement and a proven ability to lead people through demanding, sometimes complex situations. You will bring sound knowledge of housing law and court processes, strong judgement, resilience and the confidence to make decisions that balance risk, fairness and community impact.

You will be collaborative and professional, able to influence partners, communicate clearly with residents and act with integrity at all times. You will also be organised and analytical, using data and evidence to improve outcomes and manage resources effectively. A full driving licence and access to a car is required, and flexibility to respond to service needs, including occasional outofhours working.

Why join Bury

At Bury Council we are committed to listening to our communities, working together and doing what is right. We value fairness, accountability, ambition and care for our residents and colleagues. You will be empowered to make decisions, supported to grow and trusted to lead positive change.

In return we offer flexible and agile working, access to the Local Government Pension Scheme, generous annual leave, ongoing professional development and the opportunity to play a key role in shaping safer, stronger neighbourhoods across the borough.

If you are passionate about housing, community safety and strong, valuesbased leadership, we would love to hear from you.