About the role

Bury Council is looking for an experienced Applications Support Manager to lead the delivery and ongoing development of our corporate business applications portfolio.

This is a senior operational role with responsibility for ensuring that key corporate systems supporting services such as Finance, HR, Payroll, Procurement and wider corporate functions are reliable, secure and aligned to business needs. Our current enterprise applications include Unit4 (ERP), iTrent, Civica Open Revenues Civica APP, Civica Pay, Access PaySuite and Civica Modgov, alongside other corporate lineofbusiness systems.

You will lead a team of Applications Support Officers, work closely with senior stakeholders across the organisation, and act as the technical and service management authority for your application portfolio.

The role combines people leadership, supplier management and technical oversight, and is ideal for someone who enjoys owning services endtoend and driving continuous improvement.

What you’ll be doing

Leading and managing a team of Applications Support Officers delivering support for corporate business applications
Owning the reliability, usability and performance of corporate systems, ensuring they are fit for purpose and meet service requirements
Ensuring consistent provision of secondline application support to the Service Desk, with clear escalation and resolution pathways
Acting as the final point of escalation and subjectmatter expert for corporate business applications
Working closely with business stakeholders to gather feedback, resolve service issues and agree service improvement initiatives
Managing relationships with system suppliers, tracking product roadmaps and planning upgrades and enhancements proactively
Ensuring all changes are properly logged, authorised and communicated in line with change and governance processes
Maintaining accurate documentation, asset records and licence compliance
Developing team capability through performance management, coaching and continuous improvement

What we’re looking for

You’ll be an experienced applications or business systems professional with the confidence to lead people, manage suppliers and operate effectively in a complex organisational environment.

You’ll bring:

Significant experience supporting corporate or enterprise business applications within a large or complex organisation
Experience of systems such as Unit4 (ERP), iTrent, Civica or similar largescale corporate platforms highly desirable
Proven peoplemanagement experience, with the ability to lead, motivate and develop technical teams
A strong understanding of service management principles in line with ITIL best practice (formal qualification or equivalent experience)
Experience managing competing priorities and maintaining service quality in a live operational environment
The ability to build effective working relationships with senior business stakeholders and external suppliers
Strong organisational and communication skills, with a focus on service outcomes and continuous improvement

We welcome applicants with strong transferable experience across corporate applications, even if you have not worked with every system listed.

Why join Bury Council?

Lead and shape the delivery of missioncritical corporate systems used across a complex organisation providing services to almost 200,000 people
Real ownership of services, suppliers and service improvement for over 5,000 users
Hybrid working with flexibility built around service needs
Access to training, development and progression within a growing DDaT function
A valuesdriven organisation committed to public service, quality and inclusion

Additional information

Occasional outofhours working may be required during upgrades, incidents or major service changes
Office attendance is currently two days per week but may change in line with service needs
Duties must be carried out in accordance with data protection, security, health and safety, and dignity at work policies

Supporting Documents

↗ Privacy Notice
↗ Work Demands Form
↗ Applications Specialist (Corporate Business Applications)