About the role

Bury Council is looking for an experienced Applications Support Manager to lead the delivery and continuous improvement of our Adults and Children’s social care systems, including key platforms such as Liquid Logic Children's Case Management, Liquid Logic Adults' Case Management and Controcc.

This is a senior operational and technical leadership role, responsible for systems that directly support statutory frontline services.

You will lead a team of Application Support Officers, work closely with service managers and practitioners, and ensure our social care applications are reliable, secure, and aligned to both operational and legislative requirements.

You’ll act as the subjectmatter expert and final escalation point for your application portfolio, balancing handson technical knowledge with strong people and supplier management skills.

What you’ll be doing

Leading and managing a team of Applications Support Officers delivering support for Adults and Children’s systems (including Liquidlogic and Controcc)
Owning the reliability, usability and performance of critical social care applications, ensuring they remain fit for purpose
Acting as the senior escalation point for complex incidents, major service issues and system failures
Working closely with service leads, practitioners and DDaT Business Change Partners to understand demand, resolve issues and agree service improvements
Managing relationships with system suppliers, tracking product roadmaps and planning upgrades and enhancements proactively
Ensuring changes are properly logged, authorised and communicated in line with change and service management processes
Maintaining highquality technical and operational documentation, asset information and licence compliance
Developing your team’s capability through coaching, performance management and continuous improvement

What we’re looking for

You’ll be an experienced applications or systems specialist who understands the pressures of frontline public services and can lead both people and platforms effectively.

You’ll have:

Significant experience supporting Adults and/or Children’s social care systems, with Liquidlogic and/or Controcc experience highly desirable
A strong background in applications or business systems support within a large or complex organisation
Proven peoplemanagement experience, with the ability to lead, motivate and develop technical teams
A good understanding of service management and ITIL best practice (formal qualification or equivalent experience)
The ability to work confidently with nontechnical stakeholders, senior managers and external suppliers
Experience prioritising competing demands and maintaining service quality in a live operational environment

Why join Bury Council?

Work on missioncritical systems that directly support vulnerable children and adults
Lead and shape a specialist applications team with real ownership and influence
Hybrid working with flexibility built around service delivery
Ongoing training, development and progression within a growing DDaT function
A valuesdriven organisation committed to public service, quality and inclusion

Additional information

Occasional outofhours working may be required to support upgrades or service changes
Office attendance is currently a minimum of two days per week but may change in line with service requirements
Duties must be carried out in accordance with data protection, security, health and safety, and dignity at work policies

Supporting Documents

↗ Privacy Notice
↗ Work Demands Form
↗ Applications Specialist (Adults and Children's)