About the role

Bury Council is looking for an Applications Support Officer to support our Corporate Business Applications, such as Unit4, Aareon QL, iTrent and Microsoft 365, playing a vital role in keeping essential frontline services running smoothly.

You’ll be part of a specialist applications team providing handson technical support and system administration for our key corporate business applications used daily by service teams. These systems are businesscritical, and the work you do will have a direct impact on service delivery to the residents of Bury,

This is an ideal role for someone who enjoys problemsolving, working closely with users, and developing their technical skills in a complex, realworld environment.

What you’ll be doing

Providing first and second line support for corporate business applications, responding to incidents and service requests logged through the Service Desk
Investigating, diagnosing and resolving application and system issues in line with council processes and service level agreements
Carrying out system administration activities, including user account management and routine maintenance, in line with IT security policies
Accurately documenting fixes, changes and known issues, contributing to the IT knowledge base
Supporting application upgrades, module testing and mediumsized work packages as required
Engaging with service users to understand issues, demand and opportunities for improvement
Liaising with thirdparty suppliers to help resolve technical issues, tracking actions and outcomes
Producing and maintaining technical documentation in line with council information management standards

What we’re looking for

You’ll be someone who enjoys working with systems and people, and who can remain calm, methodical and customerfocused in a live support environment.

You’ll bring:

Experience supporting business or lineofbusiness applications within a large or complex organisation
The ability to analyse problems and resolve technical or system issues in a structured way
Good communication skills, with the ability to explain technical issues to users with varying levels of IT confidence
Experience producing clear technical documentation and knowledge articles
Confidence working with external suppliers and following issues through to resolution
An organised approach to managing and prioritising workload to meet agreed service levels

Experience of supporting local government business applications is desirable, but we welcome applicants with transferable application support experience.

Why join Bury Council?

Work on critical systems that directly support corporate business applications
Develop your technical and professional skills within a supportive DDaT function
Hybrid working with flexibility built around service needs
Access to training, development and progression opportunities
A valuesdriven organisation committed to public service, equality and inclusion

Additional information

Occasional outofhours working may be required to support upgrades or service changes
Office attendance is currently a minimum of two days per week but may change in line with service requirements
Duties must be carried out in accordance with data protection, security, health and safety, and dignity at work policies

Supporting Documents

↗ Privacy Notice
↗ Work Demands Form
↗ Applications Specialist (Corporate Business Applications)