1st Post:
Job Title: Triage & Prevention Officer
Grade: BR9-12
Salary: £37,262 - £46,952
Contract: Permanent
Working hours: Full time
Location: Bromley Civic Centre
Directorate: Housing Planning and Regeneration – Housing Services
2nd post:
Job Title: Triage & Prevention Officer DV and High-Risk
Grade: BR10-13
Salary: £40,352 - £50,867
Contract: Permanent
Working hours: Full time
Location: Bromley Civic Centre
Directorate: Housing Planning and Regeneration – Housing Services
Closing date: 27th April 2026 at 23.59
The London Borough of Bromley is seeking experienced Triage & Prevention Officers to manage a caseload within our Triage & Prevention Services and to play a key role in shaping the Council’s approach to homelessness.
Reporting to the Team Manager Triage & Prevention, you will work as part of the Triage & Prevention Service including the assessment and prevention of homelessness, strategy, policy and service improvement. You will ensure services are high-performing, financially sustainable and focused on delivering positive outcomes for Bromley residents.
This is a pivotal role, requiring the ability to balance operational excellence with partnership working and political awareness.
Key responsibilities
Manage a caseload for the homelessness services, ensuring delivery of statutory duties and council priorities.
Deliver on the Council’s homelessness strategy, policy development and service transformation, responding to local need and national policy changes.
Drive continuous improvement, performance management and value for money across the service.
Bring strong partnerships with members, internal teams, health partners, registered providers, voluntary organisations, probation, social care and other stakeholders.
Provide confident, professional advice to applicants on homelessness related matters.
Foster a culture of accountability, inclusivity and service excellence.
About You
You will be a collaborative and creditable officer with substantial experience in homelessness within a local authority or similar complex organisation successful at demonstrating successful outcomes to intervene earlier and prevent homelessness and for the need for temporary accommodation. You will bring: -
Extensive knowledge and experience, across housing.
A strong understanding of housing legislation, regulation and current national policy.
Proven ability to operate in a political environment and provide clear advice to applicants.
Excellent financial, commissioning and performance management skills.
Strong collaborative, communication and partnership-working capabilities.
Why Join Bromley?
Bromley offers the benefits of working in London whilst retaining a strong sense of local identify and community. We offer a generous package including competitive pay, career average pension scheme, are committed to flexible working, the employee benefits scheme, Cycle2Work, Salary Sacrifice Lease Car Scheme, GymFlex, a wide range of local and national discounts, staff wellbeing and continuous professional development and we offer a supportive environment where senor leaders can make a real impact.
Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here.
If you would like to speak to the Hiring Manager about the role, please contact Jacqueline Lansley Assistant Director of Homelessness on Jacqui.lansley@bromley.gov.uk for a confidential discussion.
We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment. We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.
Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email Recruitment.Team@bromley.gov.uk
