Job title: Registration Officer

Grade: BR5-BR7

Salary: £25,703 - £32,858 pro rata

Contract: Permanent – 27.43 week

Working hours: Monday – Friday 08:40–14:30

Location: Bromley Civic Centre

Working pattern: In office

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Registration Officer

Join our team and help deliver life’s most important moments

We’re looking for a professional, compassionate and adaptable Registration Officer to join our dedicated team. This is a unique and rewarding role where no two days are the same. You’ll play a key part in supporting local residents through some of the most significant moments of their lives.

About the role

As a Registration Officer, you will be responsible for the legal registration of births, deaths, marriages and civil partnerships, and delivering citizenship ceremonies.

This is a varied role that combines customer-facing duties with essential administrative work behind the scenes. You’ll support ceremony delivery, manage records, and issue certificates, ensuring every detail is handled accurately and professionally.

You’ll work closely with key partners including the General Register Office, Home Office, hospitals and other agencies to ensure all registrations are compliant, secure and processed to the highest standard.

This is a dynamic role where organisation, professionalism and people skills are exceptionally important.

What you’ll bring

We’re looking for someone who is confident, approachable and calm under pressure. You’ll be comfortable speaking in public, able to engage an audience and put people at ease during important moments.

You will also have:

Excellent communication and interpersonal skills

Strong attention to detail, with the ability to follow legal processes accurately

Experience in customer service, event delivery or public-facing roles

Good administrative and IT skills

Above all, you’ll be someone who genuinely cares about delivering an outstanding service. You’ll approach sensitive situations with empathy, discretion and professionalism, and take pride in helping residents mark life’s milestones with dignity and warmth.

Why join us?

This is more than a job—it’s an opportunity to make a real difference in people’s lives, every single day.

Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here.

If you would like to speak to the Hiring Manager about the role, please contact tina.hawkins@bromley.gov.uk for a confidential discussion.

We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.

We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.

Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email Recruitment.Team@bromley.gov.uk