If you are viewing this advert on an external website, please apply via the London Borough of Bromley website. We only accept applications submitted through our online application system. Please note that some vacancies may be displayed automatically on external job boards; for full details, including the job description, person specification, and closing date, please refer to the original advert on the London Borough of Bromley website.

Information Management Officer (maternity cover in the SAR team)

Part-time: 21 hours per week on a Secondment (flexible working will be considered) until 31^st July 2027

Salary: BR9: from £37,262 pro rata

The Council’s Customer Relations Service is seeking to recruit an Information Management Officer on a fixed-term basis. This is to cover an existing team member who will be taking maternity leave.

The Service as a whole handles complaints, MP enquiries, subject access requests under the Data Protection Act and Freedom of Information (FOI) requests. It is a central part of the drive to improve the Council’s learning from the feedback it receives.

This role centres on the handling of subject access requests – from receiving, triaging and logging requests to collating the required data and redacting it in accordance with established principles.

You’ll be joining an established and experienced team who work hard in a friendly atmosphere. You’ll have your own caseload of requests to oversee whilst working as a team with your colleagues. We use OneTrust to manage, track and report on requests which you’ll keep updated.

Previous relevant experience would be ideal, given the need to hit the ground running, but is not essential as detailed training and support on the job, both upfront and ongoing, is available for the right candidate.

We aim to help those who contact us to the best of our ability whilst supporting our colleagues, in accordance with Council policies and various statutory regulations. You could be dealing on a daily basis with the public, Council officers, service users, Councillors, Members of Parliament and national regulators and will be able to adjust your approach to suit. A calm, personable and empathetic manner is therefore essential, as is a recognition of the value and impact of good customer service.

Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here.

If you would like an informal discussion regarding this opportunity, please contact Mark Smeed, Head of Customer Relations, on (020) 8461 7910 or by email to mark.smeed@bromley.gov.uk.

The closing date for receipt of applications is Friday 14^th August 2026. Interviews will be scheduled as soon as possible thereafter. Due to the importance of the correct use of the English language in this role, if at all possible applicants are asked to avoid using AI in the drafting of their applications and any related documents so that we get a proper sense of your capabilities. Depending on timescales and the number of applications received, applicants may be asked to compete a written test prior to any interview.

We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.

We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.

Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email Recruitment.Team@bromley.gov.uk