Housing Officer

Job title: Housing Officer
Grade: BR10
Salary: £40,352 - £42,584
Contract: Permanent
Working Hours: Full Time 36hrs per week
Location: Bromley Civic Centre
Working pattern: Hybrid working / Site-based
Directorate / Service: Housing

About the Role

At Bromley, we are committed to providing more Bromley homes for Bromley people and delivering services that meet the needs and aspirations of our current and future residents.

We are seeking an experienced, customer-focused Housing Officer to join our expanding Bromley Homes team. This is an exciting opportunity to play a key role in shaping a developing housing portfolio and ensuring residents receive quality, responsive housing management.

In this role, you will deliver a comprehensive range of tenancy and property management services across a mixed social housing and temporary accommodation portfolio. You will work closely with tenants, support providers, contractors, and internal teams to:

 

• Sustain tenancies and promote positive resident engagement

• Manage rent accounts and address arrears proactively

• Ensure properties are safe, well-maintained and compliant

• Resolve tenancy breaches and anti-social behaviour

• Support residents with a wide range of housing needs 

This is a varied, rewarding and hands‑on position that requires excellent organisational skills, a confident approach to problem‑solving and a genuine commitment to supporting residents to thrive.

 

We are looking for someone with a strong background in social housing or local authority housing management, who understands the responsibilities and priorities of working with diverse communities. You will bring:

 

• Strong communication and interpersonal skills, with the ability to build trust and positive relationships

• Experience managing a busy caseload and prioritising effectively

• Sound understanding of tenancy law, housing management, and temporary accommodation processes

• Experience working within a local authority or registered housing provider

• Confidence using housing management systems and Microsoft Office

• A relevant housing qualification (such as CIH Level 3) or substantial experience in a similar social housing role

 

Bromley Homes is a newly established and growing team created to support the long‑term development and management of Bromley’s housing portfolio. This is a unique and exciting time to join us as we continue to expand, shape new services, and deliver high-quality homes and schemes for our residents. Your work will directly contribute to improving housing outcomes for people across Bromley.

 

Closing date for applications: Midnight, Thursday 23rd April

Interviews expected: 30th April – 8th May

 

Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here.

If you would like to speak to the Hiring Manager about the role, please contact Clair Chester at clair.chester@bromley.gov.uk for a confidential discussion.

We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities.  As part of this commitment, we will consider reasonable adjustment to support disability employment.  We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.

Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email Recruitment.Team@bromley.gov.uk