Job title: Housing Allocations Officer
Grade: BR10
Salary: £40,352 - £42,584
Contract: Fixed-term (9-month maternity cover)
Working Hours: 36 hours per week
Location: Bromley Civic Centre
Directorate / Service: Housing

If you have experience in the Housing Sector and are passionate about providing high quality and meaningful public services, then come and join the Housing team in Bromley. We are committed to developing our team members, ensuring staff are supported to excel and progress their careers within our services.

The Role

You will play a key part in ensuring the effective and efficient use of temporary and permanent housing resources for our customers. A commitment to delivering excellent customer service is fundamental, as many of the people we support are at their most vulnerable. The decisions you make, as well as the way you communicate with customers when making offers of accommodation, can have a significant and lasting impact.

You will be required to work in a fast-paced, highly reactive environment, often within tight timescales. The role involves applying housing legislation, exercising sound judgement, and ensuring that properties are allocated accurately and fairly in line with relevant policies and procedures. Efficiency, alongside thoroughness, attention to detail, and care, is essential when working across a range of complex cases.

About You

We are looking for a confident, organised professional who will bring:

Strong accuracy and attention to detail.
Excellent organisational, analytical and problem-solving abilities
A commitment to delivering excellent customer service.
Strong teamwork skills

Key Dates

Closing date for applications: Midnight, 10th May
Interviews expected: w/c 18^th May

Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here.

If you would like to speak to the Hiring Manager about the role, please contact Jake Regan‑Fleckney at jake.regan-fleckney@bromley.gov for a confidential discussion.

We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.

We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.

Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email Recruitment.Team@bromley.gov.uk