Funding & Resilience Officer
Full Time 36 hours per week - mainly office-based due to frontline duties
3-year Fixed-term contract
BR8: £33,835 - £35,930
Number of posts: 2
Join us in making a real difference for Bromley residents.
We’re looking for a motivated and compassionate Funding & Resilience Officer to help residents access financial assistance that supports their stability, wellbeing and long term resilience.
In this role, you will assess applications for a range of funding schemes, provide clear and supportive advice to residents — including those who may be vulnerable or distressed — and ensure decisions are made fairly and in line with policy. You will have a key role in supporting residents through a morning telephone service, helping people to make applications during our telephone opening hours of 9:30am to 12:30pm, Monday to Friday. This telephone duty is carried out in the office as part of a shared team rota.
You’ll manage your own caseload, respond to enquiries across multiple channels, and use Excel to produce simple reports that help shape service planning.
This role is mainly based in the office but where call volumes allow, there may be flexibility for some duties to be undertaken from home, subject to service needs.
About the role
This is an exciting new role with the opportunity to grow the role. You will have the opportunity to be involved in the:
• You will speak directly with our residents to access support
• You will assess applications for a range of funding schemes
• You will provide clear and supportive advice to residents — including those who may be vulnerable or distress
About You
You will need to evidence that you have:
• Strong interpersonal and communication skills, including supporting residents experiencing hardship, instability or distress
• You will be comfortable dealing with complex information and making assessments based on this information
• Comfortable with managing budgets and data
• A creative problem solver
• Someone with a keen eye for detail
Key Requirements
We are looking for someone with experience of:
• Experience in a customer‑facing or casework‑based environment.
• Working under pressure
• Experience handling confidential information and sensitive or complex enquiries.
If this sounds like you apply now to help us support households, strengthen resilience and deliver high quality services across Bromley.
Interviews will be held week commencing 11th May 2026
For more information or an informal discussion about the position please contact either Sarah Hogan 020 8313 4955 Sarah.Hogan@bromley.gov.uk or Olwyn Avery 020 8313 4513 Olwyn.Avery@bromley.gov.uk
For full information about the role and its requirements please see the attached Job description: Job Description.docx
We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment. We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.
