Home Ownership Income Officer

Part Time (2 Days Per Week), Permanent

Are you a confident communicator with excellent customer service and negotiation skills? Do you enjoy building positive relationships, solving problems, and helping people manage their accounts? If so, we'd love to hear from you.

We are looking for a Home Ownership Income Officer to join our team and play a key role in supporting our leaseholders while protecting the income that helps us deliver vital housing services.

About the Role

This is an exciting and rewarding opportunity to manage your own portfolio of home ownership accounts, working directly with leaseholders to provide support, advice, and effective account management.

As a Home Ownership Income Officer, you will:

• Manage a designated patch of home ownership accounts.
• Build positive relationships with leaseholders through regular contact and engagement.
• Monitor accounts and take prompt action where payments fall into arrears.
• Negotiate and set up sustainable payment arrangements.
• Carry out home visits where appropriate to discuss accounts and provide support.
• Work proactively to maximise income collection while delivering excellent customer service.
• Maintain accurate records and monitor account performance.
• Liaise with colleagues and external agencies to achieve the best outcomes for residents and the organisation.
• Manage cases through the legal recovery process where necessary, including preparing documentation, attending court hearings, and representing the organisation in cases where payment plans have failed.

 

No two days are the same. You'll balance office-based account management with direct engagement with leaseholders, giving you the opportunity to make a genuine difference while managing your own workload and priorities.

We're seeking someone who:

• Has excellent communication and interpersonal skills.
• Is confident discussing financial matters and negotiating payment solutions.
• Can manage a varied caseload and work independently.
• Has strong organisational and administrative skills.
• Is committed to delivering outstanding customer service.
• Can build rapport and maintain positive professional relationships.
• Has experience of income collection, account management, housing, customer service, or a related field (desirable).

 

Join Our Team

 

If you're looking for a flexible part-time role where you can use your communication, problem-solving, and account management skills to make a real difference, we'd love to hear from you.

 

Apply today and help us support our leaseholders while safeguarding essential housing income.

 

Please note that this role is subject to an Basic DBS Check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Clare Bryant clare.bryant@bristol.gov.uk

 

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.