Full Time, Permanent

Location: Sandy Park Depot / Hybrid Working.

An exciting opportunity has arisen to join Bristol City Council’s Planned Programmes Team as a Technical Officer within the expanding Installations Team. This is an excellent development opportunity within a fast-paced and dynamic service that delivers large-scale improvement programmes across the Council’s housing stock.

The Planned Programmes Team is responsible for delivering high-quality bathroom replacement programmes, gas heating installations and electrical heating installation projects. Our objective is to provide safe, secure and well-maintained homes that residents can be proud of.

What You'll Be Doing

As a Technical Officer, you will work closely with Planned Supervisors, Surveyors and Contractors to support the successful delivery of an expanding planned maintenance programme. The role will provide support across all three installation workstreams, responding flexibly to business needs and programme priorities.

You will be responsible for providing administrative and technical support, including booking surveys and installation appointments, maintaining project records, supporting compliance processes and assisting with invoice management. Working as part of a collaborative team, you will help ensure projects are delivered safely, efficiently and with a strong focus on customer satisfaction.

The role requires regular engagement with residents, contractors and internal stakeholders to coordinate activities, resolve issues and ensure successful project outcomes. This is an exciting opportunity for an individual looking to develop your surveying, contract management and project delivery skills while contributing to the improvement of Bristol City Council's housing stock.

Key Responsibilities

Provide administrative and operational support to the Installations Team across bathroom, gas heating and electrical heating programmes.
Coordinate and book resident surveys, installation appointments and follow-on works, ensuring efficient service delivery.
Maintain accurate project records, databases and programme documentation.
Support the preparation, collection and management of compliance certificates and other statutory documentation.
Assist in the processing, validation and monitoring of invoices, purchase orders and contractor payments.
Liaise with residents, contractors, surveyors and supervisors to ensure works are effectively coordinated and delivered.
Respond to customer enquiries and maintain regular communication with residents throughout the delivery of works.
Monitor programme progress and support the achievement of key performance indicators, targets and project milestones.
Assist in the preparation of reports, correspondence and management information as required.
Ensure documentation is maintained in accordance with Council procedures, contract requirements and data protection obligations.
Support contract administration activities and contribute to service improvement initiatives.
Promote and maintain a strong commitment to health and safety, quality standards and customer care.

What We're Looking For

We are seeking an organised and customer-focused individual who enjoys working in a busy environment and is committed to delivering excellent services to residents.

You will have:

Experience of providing administrative, technical or project support within a busy service environment.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks effectively.
Excellent communication and interpersonal skills, with the ability to engage positively with customers, colleagues and contractors.
Experience of maintaining accurate records, managing documentation and working with data.
Good IT skills, including proficiency in Microsoft Office applications such as Word, Excel and Outlook.
The ability to work independently, use initiative and contribute effectively as part of a team.
Strong attention to detail and a commitment to maintaining high standards of accuracy.
A customer-focused approach and the ability to handle enquiries professionally and sensitively.
A willingness to learn and develop knowledge of planned maintenance, housing services and project delivery.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

Interviews are expected to take place on w/c 14th September 2026.

If you would like to find out more about this role, please contact richard.griffin@bristol.go.uk

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people, Black and racially minoritised, Disabled, Male and Female candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

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