Emergency Operation Centre Officer x4

We are seeking to recruit the following.

2 x Fixed Term for 12 months, Full Time, Day Shift Roles, working 07.30am – 19.30pm, covering sickness

Permanent, Full Time, Night Role, working 19.30pm - 07.30am

Permanent, Part Time, Night Role, 19.25 hours per week working 19.30pm - 07.30am

Please state on in your application which role you are applying for.

Night shift full time pattern: 4 days working, 4 days off

Night shift part time pattern is 2 days working, 6 days off

Day shift pattern:  2,2,3 or 4 days working, 4 days off (subject to available vacancies)

For 2,2,3:

Week 1:  2 days working, 2 days off, 3 days working

Week 2: 2 days off, 2 days working, 3 days off

Please note all roles Include Bank Holiday and weekend working in line with shift pattern.

All roles require Police NPPV2 FULL vetting. This requires UK residency of 3 years. If this is not met vetting clearance will not be given. Further details below. 

We want to recruit people who will deliver the highest level of solution-orientated customer care, in our Operations Centre; which is a state of the art, multi-purpose Centre, delivering critical services 24/7 365. The services include Emergency Telecare response call handling, supporting the most vulnerable; Out of hour’s emergency call handling for the City, Lone Worker alarms, Security Alarms, and Community Safety (CCTV).

This is a multifunctional role that builds supportive customer relationships, adds value to its services through effective communication and liaison with customers, clients, directorates, and external organisations. You will be responding to Telecare emergency calls from a range of service users, you will provide reassurance and arrange the appropriate response for the most vulnerable. You will also be operating our Telecare and security alarm platforms, our surveillance camera systems; along with telephony, intercom and radio, car park systems, and concierge services.

You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the new Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond; and will ensure excellent communication, customer service, and accuracy, and will include liaising with the public and internal and external customers, as well as using your own initiative to solve problems. Good IT skills and confidence in the use of Microsoft Office are also needed.

You will be working in a 24/7 emergency critical response environment, with the requirement to work across different shifts patterns.

Please note that this post is subject to Police vetting (NPPV2 FULL) and an Enhanced DBS Check.

3-year residency is a requirement of police vetting. If you do not have 3 year residency you will not clear police vetting. This will be asked at interview, if you do not meet this criteria the interview will not commence.

More details on the police vetting is available here: Police vetting | Avon and Somerset Police

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application.

On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For more information contact: arron.hamilton@bristol.gov.uk
 

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit. 

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.