Client Relationships Officer

Full Time, Permanent

Are you interested in helping to deliver high-quality services to schools across Bristol, neighbouring areas, and our internal stakeholders? Are you forward-thinking, and a strong team player who thrives in a fast-paced, dynamic traded environment?

 

Trading with Schools, a department within Bristol City Council, provides a wide range of high-quality services to educational settings across Bristol and surrounding areas. We place strong emphasis on building and maintaining positive relationships with our customers and continually seek to develop innovative opportunities that support educational settings in achieving the best possible outcomes for children and young people.

 

We are seeking to appoint a Client Relationship Officer within the Client Relationships Team, which forms the business support function of Trading with Schools. This is a varied and rewarding role, reporting to the Client Relationships Team Leader.

 
The Client Relationships Officer role:

• Contribute to the effective management and ongoing development of the Trading with Schools website, including developing, maintaining, and regularly updating content to ensure it remains accurate, accessible, and aligned with user needs.

• Produce reports and statistical information to monitor content performance and support decision-making.

• Use data-driven analysis to continuously improve processes and outcomes.

• Supporting the continuous enhancement of the digital platform and the overall user experience.

• Undertaking a broad range of administrative and financial duties.
• Processing invoices accurately and in a timely manner.
• Providing high-quality administrative support to the Trading with Schools team, partner services within Education, and the wider City Council.
• Effectively resolving queries from a range of stakeholders.
• Acting as a key point of contact via telephone and email for school customers, internal colleagues, parents, and other professionals.
• Supporting the coordination and delivery of CPD activities, including arranging venues, refreshments, and all related arrangements.

We take great pride in the dedication of our employees, whose work behind the scenes ensures the delivery of an efficient and high-quality service to our customers.

 

Joining our team offers the opportunity to play a key role in shaping a high-impact digital service while contributing to innovation and the continuous improvement of our offer. You will be part of a collaborative and supportive team committed to delivering value to schools and stakeholders.

We are looking for an individual who can take initiative, with a strong focus on improvement and a drive to enhance services. The role requires confidence in delivering specialist outputs, particularly in web and digital content, alongside the ability to work comfortably with data, reporting tools, and content management systems.

Strong communication skills are essential, with the ability to tailor messaging effectively for a range of audiences.

Do you see yourself as someone who can do all this? If yes, we would love to meet you! 

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information please contact Tracey Thomas tracey.thomas@bristol.gov.uk

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit. 

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.