Full Time, Fixed Term until 31st March 2027

Bristol City Council is seeking a motivated and knowledgeable Team Leader to lead our Business Rates service. This is an excellent opportunity to join our Revenues team and play a key role in delivering a vital public service.

Our team is responsible for the billing, collection and recovery of Business Rates across more than 16,000 hereditaments, a large and most diverse Business Rates portfolios in the country. As Team Leader, you will help ensure the service operates efficiently, supports local businesses and delivers excellent outcomes for the city.

This role offers an excellent opportunity for an experienced officer looking to broaden their leadership experience, influence service development and build skills that support future career progression within Revenues and Local Government.

We operate a hybrid working model and welcome applications from candidates regardless of location.

What you'll be doing

As Business Rates Team Leader, you will lead a small, experienced team and oversee the delivery of a high-quality service. You will work closely with the Revenues Manager to ensure legislative compliance, maintain service standards and drive continuous improvement.

Key responsibilities include:

Leading, motivating and developing a team to deliver an effective and customer-focused Business Rates service.
Overseeing the accurate billing, collection and recovery of Business Rates.
Monitoring service performance, identifying opportunities for improvement and implementing changes to enhance efficiency.
Providing coaching, guidance and technical support to team members.
Resolving complex cases, complaints and technical queries, applying detailed knowledge of Business Rates legislation and practice.
Ensuring compliance with relevant legislation, policies and procedures.
Supporting the Revenues Manager in developing policies, service improvements and operational initiatives.
Building positive relationships with colleagues, businesses and external partners.

About you

We're looking for someone with:

Proven experience in a Business Rates environment, with detailed knowledge of relevant legislation and processes.
Experience of leading, supervising or developing staff.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
The ability to manage competing priorities and make sound decisions in a fast-paced environment.
A passion for delivering excellent customer service and improving service outcomes.

You will be a confident and approachable leader who can support and develop others while maintaining a strong focus on performance, accuracy and continuous improvement.

What we offer

The salary for this role is £39,862 to £41,771 per annum (pro rata if part-time). For exceptional candidates with significant relevant experience, a higher starting salary within the grade may be considered.

In addition, you'll benefit from:

Flexible and hybrid working arrangements.
Flexitime.
Generous annual leave entitlement.
Membership of the Local Government Pension Scheme.
A supportive and inclusive working environment.
Learning and development opportunities to help you progress your career.

Why Bristol City Council?

At Bristol City Council, we're committed to making a positive difference to the city and the people who live and work here. We offer a supportive and collaborative working environment where your contribution is valued and where you'll have the opportunity to develop your skills and expertise.

As one of the largest unitary authorities in the country, Bristol provides a challenging and varied Business Rates environment, giving you exposure to a wide range of complex cases, policy developments and service improvement opportunities.

Join us and help shape the future of Business Rates delivery in one of the UK's most vibrant cities.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Jo Hunt at jo.hunt@bristol.gov.uk

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people, Black and racially minoritised and Male candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly

Revenues Team Leader (Business Rates)

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