Business Support Officer

Full Time Fixed Term - 12 months

At Bristol City Council, our Business Support Service underpins the effective delivery of public services. We are proud of our skilled and dedicated network of staff, who play a vital role behind the scenes in ensuring services operate efficiently and meet the needs of the people of Bristol.

Our dynamic teams provide essential support across a wide range of services - from finance, accounts payable, estates management, revenues and benefits, parks, and open spaces, to public health, social care, highways, and more. We’re committed to fostering a workplace where everyone is treated fairly, with dignity, and where differences are valued.

The Business Support Service are delighted to recruit a Business Support Officer who can join us to reach shared goals and have a positive can-do attitude and not afraid of trying new things. In our varied roles you will be working collaboratively as part of centralised service which provides support to a wide range of different departments across the council. organisational values and behaviours

About the Role: Finance Team 2

As part of the Accounts Receivable team, you will play a vital role in ensuring the efficient management of incoming payments and maintaining strong financial controls. Responsibilities include:

- Assist with sending invoices to customers

- Help record incoming payments and match them to customer accounts

- Support the team in chasing overdue payments via email or phone

- Maintain accurate and up-to-date customer account records

- Respond to basic customer queries and escalate issues when needed

- Help with filing, data entry and general admin tasks

- Work closely with the team to ensure smooth day-to-day operations

Why Join Us?

The Administration and Business Support Service offer:

• A central Bristol location
• A supportive and inclusive work environment
• Access to our Talent Management Scheme to develop your skills and career
• A flexible, committed team with opportunities to connect across the organisation

If you’re ready to make a meaningful impact and grow your career in a collaborative and forward-thinking environment, we’d love to hear from you.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our role’s hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply? 

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you will need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information please contact Thomas Blackmore Team Leader by email thomas.blackmore@bristol.gov.uk

 

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people, Black and racially minoritised candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.