Mobile Warden Co-ordinator

Fixed Term Maternity cover until May 31st 2027, Part Time 22 hours per week working Mon 9 – 5pm - Wed 9 – 5pm – Fri  9.00 – 4.30pm.

We are looking for a motivated, reliable individual to join our enthusiastic team with a great opportunity to contribute and develop their own specialist administration skills whilst supporting our work providing support to tenants in housing specially designed for older people who want to live independently.  Our supported housing for older people offers easy to manage accommodation with 24-hour alarm system.  

You will be responsible for organising the rostering of staff and on call arrangements to ensure adequate cover within the defined cluster areas and support for other cluster teams when necessary. 

We are looking for someone: 

• With excellent literacy and numeracy skills to be able to provide comprehensive administrative support within the Support to Older People team and support the Team Leaders in the planning and distribution of workloads to ensure the support needs of service users are met. 
• With ability to assist in induction, training and monitoring of the team’s performance 
• To receive calls from Emergency Control Office and, if appropriate, deploy Mobile Wardens within the defined 30 minute response target.  Log all calls and maintain records of contact with service users, cross referencing actions arising to service users file as necessary. 
• With working knowledge of ICT systems with a view to becoming a Champion user of IT systems, including the forthcoming implementation of the CX system 
• To update confidential information with regard to service users, ensuring emergency control staff have the correct data to comply with the City Council’s Policy and GDPR Data Protection legislation. 
• With good Interpersonal and customer service skills to communicate in a professional manner and to liaise closely with officers of Housing and Landlord Services, outside agencies and Central Emergency Control on all matters relating to the welfare of the service user as necessary. 
• With ability to manager own workload and a willingness to work as part of a team. 

Please note that this role is subject to an Enhanced DBS Check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you’ll receive an excellent rewards package including  membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact ellie.vinter@bristol.gov.uk or tonia.breach@bristol.gov.uk

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit. 

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.