Senior Application Support Officer (Revenues and Benefits) x2

Permanent, Full Time. Please note that this role is not open to job share/part time working

Location: This position is open to officer and/or home working. When service needs arise, you will be expected to work in City Hall as required.

Bristol City Council is seeking two Senior Application Support Officers. There are two separate posts available. One role will focus on Revenues and the other on Benefits. Please specify in your application whether you are applying for the Revenues or Benefits post. The roles are responsible for providing reliable, effective application support for the core systems used within the Revenues and Benefits service areas.

This is an exciting opportunity for experienced application support professional’s looking to take the next step into a supervisory role within a large and complex organisation, supporting high-profile services that make a real difference to Bristol’s communities.

Reporting to the Application Support Lead, you will supervise a team of Application Support Officers and Assistants, overseeing the day‑to‑day management of incidents and service requests. You will act as a subject matter expert for Revenues or Benefits, supporting critical processes across Council Tax, Business Rates, Bristol Improvement Districts billing and recovery or Council Tax Reduction and Housing Benefit.

You will be highly motivated and organised, as you will be juggling many demands on your time to meet tight deadlines. This position will be a great opportunity to further develop your coaching and mentoring skills as you support team members with the more complex incident resolution.

You will assist in planning and lead on implementing change for Revenues or Benefits applications, enhancements, upgrades and testing, and work closely with suppliers and business stakeholders to minimise service disruption and drive continuous improvement.

You will work as part of a supportive, collaborative team and bring proven experience of working accurately when handling detailed and sensitive information.

Further details of the essential criteria, accountabilities and responsibilities of the role can be found in the person specification and job description.  

Please note some out of hours working (mainly weekends) throughout the year is expected for these posts.

Please note that this role is subject to a Basic DBS check. 

Please note, we are unable to offer visa sponsorship for this role.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Shortlisting will take place week commencing 25^th May with interviews held between 3rd and 5th June.

If you like to discuss the role, please contact Michelle Edmonds (Application Support Lead) via michelle.edmonds@bristol.gov.ukfor an informal chat.

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit. 

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.