Senior Application Support Officer

Full Time, Fixed Term until 31st December 2026.

Location: This position is open to office and/or home working. When service needs arise you will be expected to work in City Hall as required.

Following the recent implementation of a new integrated NEC Housing Management System, 4 temporary position vacancies have arisen at a senior level on the Application Support Team to lead in the next phase of the implementation project as well as delivering stability for the existing modules.

This is an outstanding opportunity to join the Application Team at a time which is both exciting and challenging as we seek to embed the new system but also deliver new modules which will benefit staff and customers in Bristol. Phase 2 work to be completed in 2026 include moving the Housing Support Register into NEC Housing, implementing Contractor Portal and online repair reporting as well as work to support our asset management team.

You will be joining a Housing Application Support Team which provides support and administration of all Housing Functions such as Housing Management (Estates and Income Management), Repairs and Housing Options used by approximately 1,000 users. You may be asked to lead on development of some day to day support functions and will also act as a Workstream Lead in delivering modules in the new stage of implementation, supporting the Programme Team.

You may be involved in the design, build and testing of new modules and will need to liaise with the business to ensure we deliver the best possible solution.  To fulfil all the responsibilities of this post, extensive knowledge of Housing is important as is the ability to lead on work packages.  As these posts are available on a temporary basis until 31 December only, it is also important that you have experience of supporting a Housing Application System, preferably NEC Housing. It is also desirable to have SQL skills as these may be needed.

If you are experienced in Application Support, committed to the provision of local government services, especially Housing and want to shape the development of a new system during 2026, this may be the opportunity for you.

Note that some out of hours working may be required for these posts.

Further details of the essential criteria and responsibilities of the role can be found in the Person Specification and Job Description.  

Please note that this role is not open to job share/part time working.

Sponsorship is not available for this post.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Shortlisting will take place on 13th May with interviews held W/C 18th May.

If you have any questions about the role please contact andy.monkley@bristol.gov.uk

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit. 

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.