Referral Co-ordinator x2

2x Fixed Term - 6 months,  Part time - 18.5  hours per week

Bristol City Council is seeking a confident and organised Referral Co‑ordinator to join our Bristol Reablement Service.

This is a key frontline role, acting as the first point of contact for referrals into the service and ensuring people receive the right support at the right time to help them regain independence.

About the Role

As a Referral Co‑ordinator, you will play a vital part in ensuring referrals are assessed, triaged and progressed efficiently and safely.

You will:

• Act as the first point of contact for all referrals to the Reablement service.
• Assess referrals within agreed timescales, identifying risks and gathering relevant information from electronic systems.
• Make initial decisions on eligibility and suitability for Reablement.
• Clearly explain decisions where referrals do not meet eligibility criteria and signpost to appropriate alternative services.
• Allocate staff using service‑specific IT systems to ensure assessed needs are met.
• Ensure all required documentation is completed before services begin.
• Maintain accurate and up‑to‑date electronic records.
• Use staff time and resources efficiently to support effective service delivery.
• Work collaboratively with colleagues and promptly report any rostering or capacity issues.
  
  

What We Offer

• Full induction and ongoing supervision from experienced and supportive colleagues.
• Opportunities for training and continuous professional development.
• Membership of the Local Government Pension Scheme.
• A generous annual leave allowance.
• Flexible working and flexitime.
• A supportive working environment where you can help make Bristol a better place.

Please note that this role is subject to an Standard DBS Check.

Why Bristol City Council?

At Bristol City Council, we go the extra mile for our people. We offer a fast‑moving and supportive working environment, giving you the opportunity to use your skills, develop professionally and contribute to the future of the city.

We are committed to equality and diversity and welcome applications from people from all sections of the community. Appointments will be made on merit.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Jess Reed Senior Referral Co‑ordinator - Jess.Reed@bristol.gov.uk  or Caroline Mighty - Reablement Senior Occupational Therapist - caroline.mighty@bristol.gov.uk 

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.