First Response Advisor x2

Permanent, Full Time 37 hours per week
Permanent, Part Time working 29.5 hours (Mon, Tues, Thurs and Fri)   

Location: Both roles will be predominately office based at City Hall with some occasional home working following a successful period of induction.  

First Response is the single point of entry for parent/carers, professionals and members of the public to access Help and Protection for children in Bristol.

The First Response Advisor role is an exciting post which would suit an individual who enjoys working in a fast paced, demanding but supportive environment. You will join an established team comprising of 3 Team Managers, 10 Deputy Team Managers, five Early Help Co-ordinators and thirteen full time equivalent First Response Advisors, with administrative support. 

As a First Response advisor, you will take incoming calls, process written contacts and referrals, and make further enquiries required to support decision making. This can include making calls to parents and professionals in highly emotionally charged situations. There is a high demand on the service and being able to multi-task / effectively manage conflicting priorities is essential to the role. 

The role demands a high standard of typed written work, IT capabilities, and a good understanding of support available to children and families. 

We are an inclusive service and its important that you demonstrate the council’s values: Dedicated, Respect, Ownership, Curious, Collaborative.  

We have retained an office presence and recognise the value of working alongside colleagues to support development and promote positive working relationships. We are therefore seeking a First Response Advisor who shares this ethos and can work from the office. Some occasional home working will be an option dependant on service need and demand. 

The First Assessment Service is based at City Hall, and is responsible for making rapid, informed and safe decisions for all referrals requesting support or safeguarding intervention for vulnerable children, young people and their families. 

The role will be based at City Hall in the City Centre. There are excellent amenities around the office area. There is no free parking in the vicinity, but the office is easily accessible by public transport. 

You will be joining a stable service with long term, permanent staff, low vacancy rates, and good staff morale.  

This is an exciting time to join the team as we embed changes, to enhance our delivery of services to children and families.

Please note that this role is also subject to an enhanced DBS Check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Should you require any further information or would like an informal discussion about the role, please contact Sonia Gingell, Service Manager sonia.gingell@bristol.gov.uk

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit. 

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.