Bristol Operation Centre Operator x2

Permanent, Full Time on a day shift working a 2,2,3 12 hour Shift Pattern – from 07.30am –19.30pm. 

12 Months Fixed Term, Full Time on a day shift working a 2,2,3 12 hour Shift Pattern – from 07.30am –19.30pm. 

Week 1: Monday, Tuesday, Friday, Saturday Sunday,  

Week 2: Wednesday Thursday, shift pattern, from 07.30am – 19.30pm.  

 
This is an exciting opportunity for candidates who want to deliver the highest level of solution-orientated customer care, in our Operations Centre. 

 
This is a state of the art, multi-purpose Centre, which has brought together the Emergency Control Centre, Traffic Management, and Community Safety (CCTV) Control Rooms.   

 
The Centre is a 24/7/365 days a year operational space, offering a variety of services, and is a platform for Smarter City Services. 

 
This role will include operating security alarm platforms and CCTV surveillance camera systems; along with the use of out of office hours telephony, intercom and radio, car park systems, and concierge services. 

 
You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond. 

 
You will also ensure accuracy and have excellent communication and customer service skills, including liaising with the public, internal and external customers, and be able to use your own initiative in solving problems. Good IT skills and confidence in the use of Microsoft Office are needed. 
 
There are also many overtime opportunities and where your shift falls on a bank holiday you will receive an additional hourly wage of around £12 on top of your normal rate. A wage increase for all council staff is currently under negotiation. 

 
Please note that this post is subject to an Enhanced DBS Check and Police vetting (NPPV 2). 

More details on Police vetting available here: Police vetting | Avon and Somerset Police

 
Why Bristol City Council? 

 
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.  

 
Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future. 

How do I apply? 

 
If you share our values and are ready to be part of our exciting journey please select the apply button below. 

 
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. 

Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Arron Hamilton on arron.hamilton@bristol.gov.uk  
 
Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit. 

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.