Emergency Operation Centre Officer Day/Night

Role 1: Full Time, Permanent - Night Shift

Working a 4 on, 4 off night shift pattern. 19:30-07:30, 11 hours, 1 hour unpaid break. Including weekends and bank holidays. Night time enhancment between 2200-0600 on top of salary.

Role 2: Full Time, Permanent- Day Shift

Working a 2,2,3 shift pattern. 07:30-19:30. Week 1: Working Monday,Tuesday,Friday,Saturand & Sunday. Week 2: Working Wednesday & Thursday. Including weekends and bank holidays.

Would you like to work in a dynamic control room environment in the centre of Bristol? Do you enjoy helping people and get satisfaction from making a contribution to your community? Can you deliver the highest level of solution-orientated customer service to support a wide range of Council services that keep the city moving and vulnerable residents safe 24 hours a day, 7 days a week?  

Do you want to increase your income and free up time in your day by working overnight? If so, and you are reliable, hard working, caring and willing to learn new skills, this exciting post is for you. 

You would be working with a close knit team in Bristol’s state of the art, 24/7/365 Operations Centre.

This is a multifunctional role that requires the post holder to join a supportive shift team and undertake a variety of different tasks, all of which require the ability to build strong and supportive customer relationships.

You can expect to spend the majority of their time:  

• Responding to Telecare alarm activations and talking to  vulnerable clients  to reassure them, understand why they have activated their alarm and arrange an appropriate response, either by alerting their families or carers or, if necessary, calling for emergency medical assistance. 

• Managing out of hours calls to the Council and dispatching emergency housing repair teams to Council tenants with problems that can not wait till usual working hours and delivering concierge services. 

• Monitoring lone working, security and intruder alarms for a range of services and buildings and taking appropriate actions following an alarm activation. 

• Supporting the smooth running of traffic in the city by monitoring bus lanes, car parks and taxi ranks. 

• Monitoring CCTV and radio systems to support the delivery of community safety and crime reduction initiatives and a safe night time economy.   

• Supporting the coordination of the response to emergencies and incidents that may occur. 

To ensure you have the skills and knowledge to undertake these tasks there is a detailed and thorough training and induction period as well as ongoing training and professional development. 

The role involves working with a small team to provide critical Council services to the city, city partners and citizens on a 24/7 basis, managing sensitive information and supporting vulnerable people. 

To this end, the successful candidate must pass Police vetting (NPPV 2) and an Enhanced DBS Check.
We advise all potential candidates to find out more about the NPPV2 vetting before applying for the post: Police vetting | Avon and Somerset Police

Why Bristol City Council? 

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For this role, once fully trained we can offer a hybrid approach to working including some home working.  

Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply? 

If you share our values and are ready to be part of our exciting journey please select the apply button below. 

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. 

It is Bristol City Council’s practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. 

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For more information contact: arron.hamilton@bristol.gov.uk 

Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.