Salary range: £52,194 - £55,323 (pro-rata) per annum inclusive of London weighting
Contract: Fixed term - 2 years
Hours of work: 36 hours per week
Location: Civic Centre and other locations from time to time

Lead a service that helps Brent residents maximise income, reduce financial hardship and build financial resilience.

Brent is one of the most diverse boroughs in the country, with communities, ideas and experiences from across the world helping to shape who we are. Working here means joining a council that is focused on fairness, open to new thinking and committed to improving life for local people.

Our values shape how we work and what people can expect from us. We collaborate proactively, lead inclusively, embrace change, are bold and curious, and celebrate and share our success. For people who care about public service and want their work to matter, Brent offers the chance to make a meaningful difference.

About the role

The Household Income Maximisation Team Leader is an important leadership role within Resident Services, reporting to the Head of Resident Experience. The role will lead the operational delivery and ongoing development of Brent’s Household Income Maximisation service, ensuring residents receive high-quality, targeted support to maximise income, reduce financial hardship and prevent escalation into debt or crisis.

You will take forward a data-led and proactive model of support, building on the Household Income Maximisation test-and-learn programme and supporting delivery of the Council’s Crisis and Resilience Fund objectives. This is a strong opportunity for someone who is passionate about resident outcomes, service improvement and working collaboratively across services and with partners to make a real difference.

In this role, you will:

•    Lead and develop the Household Income Maximisation team, supporting high performance, staff capability and effective operational delivery.
•    Ensure residents are supported to access their full financial entitlement, including benefits, grants and discretionary support.
•    Use data and insight, including the LIFT tool, to identify financially vulnerable households and target support where it is needed most.
•    Oversee complex cases and ensure residents receive coordinated, timely and resident-centred support.
•    Monitor service performance, including outcomes, income gains, demand and management information requirements.
•    Build strong working relationships with internal services, DWP, advice agencies, VCSE partners and other key stakeholders

You will play a key role in embedding a proactive, data-led approach to income maximisation across the Council. The role will support joined-up pathways between crisis support, housing and resilience services, helping residents access the right support at the right time and contributing to improved financial outcomes across Brent.

About you

We are looking for someone who:

•    Has experience of leading customer-focused services and managing operational demands, service pressures and deadlines.
•    Can lead, motivate, coach and develop a team to achieve high performance and strong outcomes for residents.
•    Has strong communication, negotiation and influencing skills, with the ability to work effectively with partners and stakeholders.
•    Can use data, insight and performance information to improve services and target activity effectively.
•    Is confident managing complex information, applying sound judgement and developing practical solutions.
•    Is committed to public service, partnership working and improving outcomes for residents experiencing financial hardship

Why join us?

We know people do their best work when they feel valued, supported and able to grow. At Brent, you will benefit from:

27 days’ annual leave, rising with length of service, plus bank holidays
Local Government Pension Scheme with generous employer contributions
hybrid and flexible working options for most roles
supportive family-friendly policies
health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
financial wellbeing support, including education sessions, childcare deposit loans, and season ticket loans
travel support, including affordable parking nearby, a Cycle to Work scheme, and onsite facilities
learning and development opportunities to support your career
access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment

To learn more about our benefits, visit Our offer to you.

This role offers the opportunity to lead a developing and high-impact service that directly supports residents facing financial hardship. You will help shape the future delivery of Brent’s Household Income Maximisation approach, work with a wide range of partners and contribute to a service focused on prevention, resilience and improved outcomes for residents.

How to apply

Closing date: Wednesday 5 August 2026 (23:59)

We reserve the right to close this vacancy early if we receive a high volume of applications. If you are interested, we encourage you to apply as soon as possible.

Brent Council values the diversity of its community and aims to have a workforce that reflects the people we serve. We welcome all applications from all sections of the community and encourage applicants to complete the diversity survey section of the application.

We are committed to fostering an inclusive workplace where everyone is treated with dignity, respect and fairness. We expect all employees to demonstrate a commitment to equality, diversity and inclusion and to promote inclusive, non-discriminatory practices in their work. This commitment forms part of our recruitment process, and candidates may be assessed on their understanding of and ability to contribute to an inclusive working environment.

The information we collect from you will be shared with Cifas, who will use it to help prevent fraud and other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details on how your information will be used by Brent and Cifas, and your data protection rights can be found here.

As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role. This includes people with hidden disabilities, long term health conditions, diagnosis, and mental health conditions. We also guarantee an interview to care-experienced applicants who meet the essential criteria. Information shared for this purpose will be treated fairly and used only to confirm eligibility under these schemes.

If you need reasonable adjustments at any stage of the recruitment process, please contact recruitment@brent.gov.uk.

Brent has a positive approach to flexible working.

Job Description