Business Support Officer
London Borough of Brent
Salary range: £34,998 - £37,134 p.a. inc. London weighting
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
A Great Opportunity for a Business Support Officer to join Children Social Care Services
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post
To provide administrative support to the specialist teams within the Children’s Social Care Service.
This will involve:
- minute taking at meetings including strategy meetings
- ensure robust tracking of statutory panels / meetings
- updating systems
- maintaining accurate records and updating folders
- uploading partner checks and documentation to MOSAIC
- acting as the first point of contact within the relevant teams
- maintaining professional communications with internal and external customers and partners
- effective multi-agency engagement
- taking responsibility for all email/post/telephone queries and handling them as appropriate
- taking ownership of the business support needs of the allocated service area and have expert knowledge of their business processes.
The Person
You will be joining the well-established Business Support Service. We are passionate about the work we do with children and the support provided to the children and their families.
You will also join us in having a close working relationship with families and settings. This role makes positive contributions to the services that Brent provides for children and young people.
The ideal candidate will be resilient and solution focused, have strong communication skills effectively (oral and written). Excellent interpersonal skills and telephone manners, and the ability to build positive relationships with internal and external partners are all equally important.
The successful candidate must be highly organised, be able to manage their workload and maintain attention to detail, prioritise workload for completion within the given deadlines.
The successful candidate will have good IT skills and have the ability to use computer systems concurrently, as well as the ability to work on their own initiative and take a proactive approach.
Minute taking experience is essential as the role provides efficient and professional day to day support to the administrative needs of the service and the Children and Young People and Community Development department.
We know people achieve their best when they feel valued. At Brent, you’ll benefit from:
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parent, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the essential requirements on the Job description. We will accept a CV in support of your application, however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.