Service Manager (MASH)
London Borough of Brent
This Job posting is only open to Internal Applicants at Brent Council
Salary range: £68,427 - £76,588 (pro rata) p.a. inc. London weighting
Contract: Fixed term/ Secondment (up to 6 months)
Hours of work: 36 hours per week
Location: Civic centre, Willesden Library and other locations from time to time
Lead Change. Shape Futures. Support Families.
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
This has led to the creation of integrated Family Support teams that combine the expertise of social workers and early help practitioners, alongside dedicated Child Protection and Court teams — all working together to provide seamless, child-centred support.
Your Opportunity to Lead Brent’s Family Support Transformation.
We are seeking an experienced, passionate and committed Service Manager to lead and oversee the MASH Team / Brent Family Front Door and these multi-disciplinary teams. You will play a crucial role in delivering high-quality, timely support to children and families, ensuring that our services meet and exceed the expectations set out in the Families First agenda.
The Post
As Service Manager, you will:
- Provide strategic and operational leadership across one Family Support team and one Child Protection and Court team and the MASH (Multi-Agency Disciplinary Team), ensuring consistent delivery of excellent social work practice.
- Oversee assessments and interventions, ensuring they are timely, thorough, and informed by the latest research and best practice.
- Lead service development by embedding the redesigned multi-agency approach, fostering innovation, and strengthening collaboration with key partners such as health services, education, the police, and voluntary sector organisations.
- Ensure compliance and performance management, meeting key performance indicators and regulatory requirements while managing budgets effectively to deliver services within agreed financial limits.
- Chair and contribute to key decision-making forums, including the Entry to Care Panel, providing leadership and oversight on critical cases and safeguarding concerns.
- Support your teams’ professional development through excellent supervision and performance management, motivating staff to achieve their best.
- Promote equality, diversity, and inclusion in all aspects of service delivery, ensuring that our families receive fair and equitable support.
- Deputise for the Head of Service as needed, representing the service in senior meetings and across the council.
The Person
In addition to being committed to providing the best possible outcomes for our young people and their families, you will have:
- Significant post-qualifying experience with a proven track record in social work management, preferably within child and family services.
- Strong leadership skills, capable of managing multiple teams and complex caseloads under pressure.
- Excellent communication and interpersonal skills to build supportive, positive cultures within your teams and foster collaborative relationships with external partners.
- Effective performance management abilities, with experience in supervision, appraisal, and addressing performance issues constructively.
- Sound financial management skills to oversee budgets and ensure cost-effective service delivery.
- A commitment to the principles of the Families First agenda and a clear vision for multi-agency working to improve outcomes for children and families.
- Resilience, adaptability, and a problem-solving mindset in a fast-paced, demanding environment.
Why join us?
We know people achieve their best when they feel valued. At Brent, you’ll benefit from:
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parent, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
Additional Information
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the essential requirements on the Job description. We will accept a CV in support of your application, however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.