Braintree District Council is seeking a motivated and customer-focused individual to join our team as a Customer Service Assistant, supporting the delivery of weddings, celebrations, and corporate events across our Conference and Wedding Venues.

About the Role

This is a 15-hour per week contracted role, which includes Saturdays (usually a 5-7hour shift). The remaining contracted hours will be scheduled flexibly during the working week to meet operational needs. There will be opportunities for additional overtime, particularly where a Saturday shift extends beyond the standard Saturday working pattern.

You will play a key role in ensuring every event is professionally managed, smoothly delivered, and memorable for our customers. Based primarily at Braintree Town Hall, this is a varied, hands-on role combining excellent customer service with operational and caretaking responsibilities across all three of our Venues.

Key Responsibilities

Deliver an exceptional, high-quality customer experience for all venue users
Support the smooth running of weddings, celebrations, and corporate bookings
Welcome customers and provide a professional, responsive service throughout their event
Prepare rooms to a high standard, ensuring venues are clean, safe, and presentation-ready
Carry out a range of administrative and operational duties to support day-to-day service delivery
Open, secure, and take responsibility for the buildings as part of keyholding, health and safety duties
Maintain a safe, clean, and inviting environment at all times

About You

We are looking for someone who:
Takes pride in delivering outstanding customer service
Has excellent attention to detail and high presentation standards
Is proactive, reliable, and has a “can-do” attitude
Can work both independently and as part of a team
Takes ownership of tasks and responsibilities

Training & Development

The successful candidate will be required to complete a full week of on-site training at the start of employment. Ongoing and occasional training and meeting days will also be provided to support your development and ensure you maintain full competency in the role.

Additional Information

Applicants must be aged 18 or over due to keyholding responsibilities
Flexibility is essential to meet the needs of events and venue operations
Interviews to be held week commencing 6th July

For more information, please see the Job Profile.

For an informal discussion about the role please contact Jenny Mayes 01376 557776 or email jenny.mayes@braintree.gov.uk

To apply, click Apply online below.

Why choose Braintree District Council?

Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community.

Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.

We also offer some great benefits, including:

Flexible working
Local government pension scheme
Learning and development for all employees
Employee discounts at local businesses
Employee recognition schemes
Extensive health and wellbeing programmes, including discounted gym membership

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Closing date for applications - Midnight on Wednesday 24th June.