Customer Services Officer

Job Introduction

We are seeking a friendly, professional and highly organised Customer Services Officer to join our team. This is a varied and rewarding role providing front-of-house reception services across three sites. As the first point of contact for visitors, customers and colleagues, you will play a vital role in creating a welcoming and positive experience for everyone who accesses our services.

The successful candidate will be flexible, reliable and able to work confidently in different locations while maintaining a consistently high standard of customer service.

Key Responsibilities

• Provide a professional and welcoming reception service across three sites.
• Greet visitors, customers and contractors, ensuring appropriate sign-in procedures are followed.
• Ensure reception areas are well-presented, safe and welcoming at all times.
• Adhere to organisational policies, procedures and confidentiality requirements.

About You

We are looking for someone who:

• Has excellent customer service and communication skills.
• Can build positive relationships with people from a wide range of backgrounds.
• Is confident working independently and managing competing priorities.
• Is flexible and willing to travel between sites as required.
• Has previous reception and customer service experience

Contact

If you are interested in joining our team and would like some further information, please contact Joanne Conlon joanne.conlon@bradford.gov.uk 

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf 

Equal Opportunities 

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.

We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs.

The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.