Safe Spaces Crisis Support Worker

Job Introduction

POST: Crisis Support Worker (The Cellar Trust)

LOCATION: Central Hall, Keighley

GRADE / SALARY: D1 £27,294.18 FTE per annum

Shifts available: 

Wednesday, Thursday, Friday, and Saturday: 17:00pm to 22:00pm

Wednesday, Thursday, and Friday: 11:30am to 14:30pm (working from home)

ACCOUNTABLE TO: Service Lead Safe Spaces

Purpose of the Job:

You will deliver one-to-one crisis support to clients face to face or over the telephone. Safe Spaces is a non-clinical, supportive environment designed to help people in crisis stay safe, work through and understand their feelings, and then help them to access the support they need going forward.

Main Duties:

· Deliver one to one support sessions to people in mental health crisis.

· Deliver support in a recovery-focused and person-centred way, which builds confidence and helps people to move forward.

· Manage referrals, book appointments and conduct follow up calls after crisis session.

· Make onward referrals and signpost where necessary.

· Assist in risk assessments with multi-disciplinary staff, highlighting any changes in clients' presentation relevant to their safety plan and feedback accordingly.

· Participate in shift handover and team meetings.

· Offer outreach sessions within the community, such as at care homes, community centres, schools and in client homes.

· Liaise with professionals and organisations across the district including referrers and partners.

· Ensure that client notes and information are recorded in an accurate and timely manner and kept updated.

· Work in line with all relevant safeguarding policies and procedures, ensuring concerns are escalated appropriately.

Values and Behaviours:

· Create and maintain a culture of respect always challenging and rooting out discrimination and stigma.

· Demonstrate a consistent belief in people and tenacity in supporting people to improve their future.

· Be passionate about our work and inspire others to feel the same.

· Be committed to doing things well and always look for opportunities for improvement.

· Model excellent partnership and team working.

Contact:

For an informal discussion about this post, please contact:: Karen.Larter@thecellartrust.org

Closing date: Sunday 14th June 2026

Assessment date: Sunday 19th June 2026

Link to our website: thecellartrust.org