Contract and Quality Monitoring Officer – Live and Age Well

Grade SCP 23 £35,570 SCP 27 £39,481 per annum

Contract: Fixed term contract Until 31/10/2027

Interview date: Provisional 7^th December 2026, Bolton Town Hall

For further information about this role, contact: Sumayya.musa@bolton.gov.uk

Unfortunately, we are unable to offer sponsorship for this role.

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If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application

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The Role

The Role:

Quality Assurance & Improvement Officer (Maternity Cover)

Are you passionate about making a real difference to the lives of adults with care and support needs? Do you enjoy building positive relationships, engaging with a wide range of people, and turning your observations into clear, insightful reports? If so, we would love to hear from you.

We are seeking an enthusiastic and committed individual to join our friendly and supportive Quality Assurance & Improvement Team on a maternity cover basis until 31/10/2027.

In this rewarding role, you will help ensure that people receiving care and support services across Bolton experience high-quality, safe, and effective care. You will be responsible for the quality assurance, contract monitoring, and continuous improvement of a diverse range of commissioned services across the borough.

As a valued member of the team, you will manage relationships between the Council and a portfolio of commissioned providers, developing and maintaining constructive partnerships. You will work collaboratively with providers to support compliance with Council/regulatory standards and promote continuous improvement.

The role involves regularly visiting care settings and engaging directly with people who use services, their families, and carers. You will use this information to identify strengths, promote good practice, and support service improvements that positively impact people’s lives.

We recognise the importance of supporting new colleagues to succeed. A comprehensive induction programme, together with ongoing support from an experienced and welcoming team, will be provided to the successful candidate.

If you are looking for an opportunity to make a meaningful contribution within a dedicated team committed to improving outcomes for Bolton residents, we would be delighted to receive an expression of interest from you.

Should you be shortlisted interviews will aim to take place on 7^th December 2026

About You

You will have a demonstrable understanding of contract or quality monitoring and improvement and/or experience of working in a social care or health environment.

You will be an excellent communicator with the ability to build and maintain positive, productive relationships with providers, colleagues, and partner organisations. Confident and approachable, you will have strong networking skills and be able to influence and support others to achieve positive outcomes.

You will be naturally curious, with a keen eye for detail and the confidence to ask challenging questions when standards are not being met. You will be comfortable assessing a range of information sources, making evidence-based judgements, and producing clear, accurate, and concise reports.

A passion for quality improvement is essential. You will enjoy engaging with people who use services, working collaboratively to drive positive change and improve outcomes for local people will be second nature to you.

As this role involves regular visits to services and provider locations across the borough, the successful candidate will be required to travel throughout the Bolton area.

In your covering letter, please tell us:

• What your understanding is of the Health and Social Care Act [2012] (Regulated Activities)
• The importance of relationship building in this role and how you have developed effective working relationships.
• Your experience of analysing information and translating your findings into clear, meaningful reports.
• About your IT skills and what computer packages you are proficient in.

We would like to hear how your skills, knowledge, and experience will enable you to be successful in this role.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply? Then please click Apply and explain how you meet the points on the person specification.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk