Customer Service Officer

Grade D £25,989 to £28,142 pay award pending
Contract: Permanent
Role specifics: Monday to Friday, with flexible shifts between 8:00am and 5:30pm.
Interview date: to be confirmed
For further information about this role, contact: csdrecruitment@bolton.gov.uk

Unfortunately, we are unable to offer sponsorship for this role.

Artificial Intelligence (AI)
Please read the detailed information at the bottom of this advert before you make an application as it may be rejected if we detect AI use.

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application

Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible

The Role

Every day, Access Bolton helps residents access vital council services and supports them with some of the issues that matter most in their daily lives. We are looking for positive, enthusiastic and professional individuals to join our high-performing customer service team.

No two days are the same. You'll support customers with a wide range of enquiries, including Council Tax, Benefits, Planning, Registrars, Bins and Recycling, delivering excellent service both over the phone and face to face. Through every interaction, you'll play an important role in helping customers access the services they need.

We currently have a number of full-time vacancies available.

These roles are based on a 37-hour working week, Monday to Friday, with flexible shifts between 8:00am and 5:30pm.

Access Bolton has been Bolton Council's contact centre and face-to-face One Stop Shop for more than 20 years. We offer competitive rates of pay and, unlike many contact centres, provide an excellent work-life balance with no evening, weekend or Bank Holiday working.

We operate a hybrid working model, combining the benefits of working alongside colleagues in our welcoming Town Hall office with the flexibility of home working. Successful candidates will need to be comfortable working from both locations as required and will complete their first 12 weeks fully office-based whilst undertaking training and development.

You'll be joining a supportive and friendly team with a strong focus on delivering excellent customer service. We work in a fast-paced environment where colleagues share knowledge, embrace change and work together to achieve positive outcomes for customers.

If you're passionate about helping people, enjoy solving problems and thrive in a busy customer-focused environment, we'd love to hear from you.

Join Access Bolton and be part of a team that makes a real difference to the residents and communities of Bolton every day.

About You

This is a busy and rewarding role where you'll be helping customers with a wide variety of enquiries, often at times when they need support, so you'll need to be motivated, resilient and eager to learn.

We're looking for people who take pride in delivering excellent customer service and remain positive and professional when working in a fast-paced environment. You'll enjoy helping others, solving problems and finding the best outcomes for our customers.

Strong communication skills are essential, along with a positive attitude and a willingness to embrace change. You'll also need to be comfortable using a range of IT systems and have good levels of literacy and numeracy to support your day-to-day work.

If you're a team player who enjoys working with people, learning new skills and making a real difference to customers, this could be the perfect opportunity for you.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk