Welfare Rights Officer

Grade F scp 17 £31,022 to scp 23 £34,434 pay award pending
Contract: fixed term 1 year
Hours: 37 per week
Interview date: TBC

For further information about this role, contact: Sue.browne@bolton.gov.uk

Unfortunately, we are unable to offer sponsorship for this role.

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The Role

Are you looking for a challenging role where you can make a difference?

As a Welfare Rights Officer working independently in a small and busy team, you will deliver comprehensive and specialist benefits advice to residents across Bolton. The focus of this job will be to support crisis and resilience initiatives across Bolton, accepting referrals from other organisations where they identify the need for specialist benefits support. You will help to support customers to maximise their income and engage in problem resolution, including supporting them in challenging decisions

About You

The successful candidate will have a detailed and practical knowledge of social security legislation and the appeals process and be able to confidently represent and advocate for clients from the first day in the job across the full range of Social Security benefits.

You will be able to work under pressure, juggling demands and priorities to meet regular deadlines. You will have excellent casework skills, keeping customers informed and records up to date, and will be confident and competent in using IT applications to support your casework activity.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply? Then please click Apply and explain how you meet the points on the person specification.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk