Management Support Officer

Grade C £25,583 to £25,989

Contract Two Year Fixed Term

Essential Requirements, Experience in using IT systems e.g. Microsoft Office to generate complicated forms and legal documents where accuracy is critical

Interview date: To Be Confirmed

For further information about this role, contact: Peter.watson@bolton.gov.uk

Unfortunately, we are unable to offer sponsorship for this role.

Artificial Intelligence (AI)

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If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application

The Role:

£25,583 to £25,989, pay award pending

Bolton Council has an exciting opportunity for an enthusiastic and motivated individual to join our Housing Standards team as a Management Support Officer.

Working as part of a busy team you will provide comprehensive administrative support to the Housing Standards team, with responsibilities including:

Recording and processing service requests

Dealing with customer enquiries, greeting visitors, providing information and assistance, taking messages and signposting callers to relevant officers / services.

Answering phone calls and responding to emails

Maintaining case management systems and spreadsheets

Drafting a variety of documents, which includes the use of mail merge for bulk correspondence

Supporting financial systems such as invoice requests and billing enquiries

This post is offered on a twoyear fixed term contract. The Council is reviewing the potential for the role to become permanent in the future, although this cannot be guaranteed.

About You:

The ideal candidate will be an experienced administrator looking to work in a busy, but friendly and supportive environment. Having excellent customer care and communications skills is essential, along with the ability to prioritise tasks and complete work accurately.

Good IT skills will be needed and a working knowledge of Microsoft Office packages. You will be expected to maintain and organise a variety of records and ensure colleagues and key partners are updated on projects and case work.

Having a flexible approach and being able to learn new processes and procedures quickly is vital for this role.

We also encourage applications from candidates who have relevant transferable skills as full training will be provided.

About Us:

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply? Then please click Apply and upload your anonymised CV and supporting statement / covering letter discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk