Temporary Accommodation Manager

Permanent

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.50 hours per week

About the role

Birmingham City Council are looking for an experienced and motivated manager to support the leadership of the Temporary Accommodation (TA) Service. This is a key operational role where you will oversee the delivery of high-quality, compliant and cost-effective temporary accommodation, supporting the Council to meet its statutory homelessness duties and wider housing priorities.

You will play a critical role in managing a service operating at significant scale, with over 5,500 households currently in temporary accommodation and increasing demand across the city. The service continues to grow, with new accommodation sites and provision being mobilised to respond to demand and reduce reliance on Bed and Breakfast provision.

You will work as part of a wider management team across a number of key functional areas within Temporary Accommodation, including lettings and allocations, income and financial performance, move-on support, and complaints, reviews and contract management.

This is an exciting opportunity to contribute to a high-impact frontline service during a period of significant change, supporting improvements in quality, performance and outcomes while helping households move on into suitable long-term housing.

You will be part of a forward-thinking service, focused on innovation, performance, and making a real difference to the lives of citizens.

What you will be doing

In this operational management role, you will:

Support the day-to-day operation and ongoing development of the Temporary Accommodation Service
Ensure statutory homelessness duties are met through the provision of suitable emergency and interim accommodation
Support the reduction and elimination of inappropriate accommodation, including the use of Bed and Breakfast
Monitor and manage TA performance, including occupancy levels, voids, and move-on outcomes
Oversee tenancy support and ensure households are supported to move on into settled accommodation in a timely way
Manage housing benefit processes, and rent arrears prevention to maximise income and reduce financial risk
Ensure properties meet required health & safety standards and compliance requirements, including inspections and risk assessments
Lead and develop teams, embedding a high-performing, customer-focused and continuous improvement culture
Work collaboratively with casework services and wider housing teams to deliver coordinated housing solutions
Use data and insight to monitor performance, identify issues, and drive service improvements
Respond to complex cases, complaints, and legal challenges, ensuring decisions are compliant with legislation and policy

About you

We are looking for confident and experienced managers who can operate effectively within a complex, fast-paced and high-demand environment.

You will bring:

Experience in a similar role within housing, homelessness, or a related frontline service
An understanding of homelessness legislation and Temporary Accommodation provision
An understanding of licence management, property or asset management, and service delivery
Experience of working within a performance-driven environment
Strong analytical skills, with the ability to use data and insight to improve service delivery
Experience of managing complex operational services and resolving challenging issues
The ability to build and maintain effective relationships with internal teams and external partners
Strong communication and influencing skills, with the ability to engage a wide range of stakeholders
Experience of managing performance, driving improvement and implementing change
A commitment to delivering high-quality services and improving outcomes for vulnerable residents

This role is hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk,

quoting reference 4414

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification https://enre.fa.em3.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&dID=43973768&dDocName=UCMFA43925768&allowInterrupt=1