Homeless Centre Support Officer

Permanent

Grade B - £28,598 - £34,434

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.50 hours per week

About the role

Birmingham City Council are looking for committed and compassionate individuals to join the Housing Solutions and Support Service as Homeless Centre Support Officers. This is a key frontline role where you will support the delivery of Temporary Accommodation services, helping the Council meet its statutory homelessness duties and wider housing priorities.

You will play an important role in providing practical, day-to-day support to households experiencing homelessness, often in emergency or crisis situations.

The role sits within a growing Temporary Accommodation service, including an expanding network of Homeless Centres across the city. These centres provide vital short-term accommodation and support, forming a key part of the Council’s response to homelessness while supporting households to move on into longer-term housing solutions.

This is a challenging but rewarding role, working in a fast-paced environment where your will make a real difference to people’s lives.

What you will be doing

In this frontline role, you will:

Support the process of moving homeless households out of B&B and into dispersed, hostel, PSL or other types of suitable emergency accommodation
Support the service to reduce and eradicate the use of B&B by ensuring B&B is considered as a last TA offer.
Respond flexibly to the needs of individuals and families, including those with complex needs
Maintain accurate records, including writing case notes and updating systems in line with service standards
Work collaboratively with colleagues, caseworkers, and partner agencies to improve outcomes for residents
Support residents to access services, build independence, and engage with their local community

About you

We are looking for individuals with the right values and approach, who can support vulnerable residents in a challenging but rewarding environment.

You will bring:

Compassion, empathy, and a genuine motivation to support people experiencing homelessness
Strong communication and customer service skills, both verbal and written
The ability to build trust and maintain positive relationships with residents and partners
Confidence working with a diverse range of people, including those with complex needs
The ability to remain calm and respond effectively in challenging or sensitive situations
Good organisational skills, with the ability to manage competing priorities
Basic IT skills, including the ability to accurately record information and use systems
A flexible and adaptable approach, with the ability to respond to changing service needs

These roles are hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post.

Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk,

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A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification https://enre.fa.em3.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&dID=43972814&dDocName=UCMFA43924814&allowInterrupt=1