Service Transition Co-ordinator

Permanent

Grade C - £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 Hours per week

Job Overview
Joining our team offers an exciting opportunity to work with individuals who share a passion for delivering user-centred services. Your role will involve providing day-to-day operational support to ensure a smooth transition of new or modified digital, data, and technology services into or out of operational service support. Our main priority is to minimise disruptions and negative impacts on our customers, internal users, and digital, data, and technology services.

As part of your responsibilities, you will be responsible for coordinating and managing technical changes and releases that occur as part of our daily business operations. This includes changes originating from programs and projects. To maintain the integrity of our live systems, services, and configuration management database, you will conduct adequate risk assessments and scheduling through the implementation of change and release management processes and procedures.

What we are about
We are thrilled to be adopting a more efficient and flexible delivery approach as we progress towards a leaner, more agile system. Our focus on the user is central to our mission of designing products and services that effectively address real-world issues. We are working collaboratively across multiple disciplines to co-create, design, and implement services that positively impact the lives of Birmingham citizens.

What you will do

Advise and guide programmes and projects on governance and control in the transition of new or modified services into operational service support, ensuring a timely and reliable transition.
Assist the Service Transition Lead with process management and administrative duties, maintaining the integrity of the configuration management database (CMDB) and providing accurate and timely reporting to the Service Management team.

Apply the service transition governance framework to ensure the provision of high-quality products and services that meet business needs and are delivered to agreed service level agreements (SLAs), objectives and key performance indicators (KPIs).
Contribute to the planning of integrated and sequenced service transition deliveries to ensure business objectives are met while considering change impact and people readiness.
Support product and service transitions, including issue escalation and resolution, risk management, and dependency management.
Attend and facilitate service transition meetings, highlighting risks and issues related to new/changed services and ensuring the programme/project takes responsibility and produces mitigation plans.
Ensure service acceptance and operational readiness criteria are documented and up-to-date and collate criteria from impacted stakeholders.

Collaborate with service managers to drive effective service delivery.
Monitor service transactions and ensure they meet business needs and contractual obligations.
Work with third-party providers and service delivery partners to resolve residual risks.
Attend service review meetings with suppliers and providers to ensure deployed releases meet business needs and analyse results.
Promote and uphold the organization's support and security policies and enforce procedures and processes.

We will support you with

An environment that values curiosity, autonomy and working in the open
An engaged and supportive leadership with a clear vision

Training and development opportunities to help you progress and be the best you can be
An inclusive workplace committed to reflecting the public we serve
A benefit package designed to promote a great work life balance
Exposure to all digital and technology teams and services areas across the council

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification