Application Support Engineer - Economy Team

Permanent

Grade C - £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Job Overview

Join Birmingham City Council's dynamic Applications Support Team as an experienced Application Support Engineer. You'll provide expert support for various software applications, including NEC Revenues & Benefits and Civica Collect. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions.

The ideal candidate should be user-focused, motivated, and experienced in supporting internal teams. They must collaborate effectively with stakeholders to ensure successful implementation and performance of solutions in a dynamic environment.

What we are about

As an Application Support Engineer, you will support current applications and collaborate with teams to implement advanced solutions that meet business needs.

Birmingham City Council values teamwork, creativity, and continuous growth. We aim to foster an environment that encourages open dialogue and appreciates each team member's unique qualities and perspectives.

The Role

As an Application Support Engineer, you will support the current application portfolio of a variety of applications in Revenues & Benefits, Finance, Legal, and Democratic services. You will collaborate with network, scheduling, database and other teams to support advanced solutions that meet business requirements.

Key Responsibilities

Technical Expertise: Ideally hands-on knowledge of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
Application Support: Contribute to seamless support and operation of applications across multiple business areas – such as dealing with service tickets, supporting testing and implementation of third party hosted solutions including updating of system parameters.
Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business

About You

Experience: Experience in front-end systems administration of Revenues and Benefits and third party hosted solutions.
Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, trouble-shooting and managing software applications.
Additional Skills: Ability to work on own initiative, and to develop and deliver own work plan, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.
Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.

We will support you with

An environment that values curiosity, autonomy and working in the open
An engaged and supportive leadership with a clear vision
Training and development opportunities to help you progress and be the best you can be
An inclusive workplace committed to reflecting the public we serve
A benefit package designed to promote a great work life balance
Exposure to all digital and technology teams and services areas across the council

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Job Description and Person Specification - A10352 Application Support Engineer JDPS.pdf