Support Officer - Temporary Accommodation

We are seeking a proactive and organised PSL Support Officer to play a key role in the management of the Council’s Private Sector Leasing (PSL) property portfolio within Temporary Accommodation.

The post holder will be responsible for managing day-to-day relationships with landlords and managing agents, ensuring properties remain compliant with contractual and health & safety requirements, and maintaining accurate and up-to-date property and tenancy data. The role supports the effective delivery of temporary accommodation, ensuring properties are safe, suitable, and available to meet statutory homelessness duties.

Key Responsibilities

• Manage and monitor a portfolio of PSL properties, ensuring they remain compliant with contractual, health & safety, and legislative requirements.
• Act as a key point of contact for landlords and managing agents, building effective working relationships.
• Ensure all compliance documentation (e.g. gas, electrical, fire safety, EPC, HMO where applicable) is obtained, recorded, monitored, and kept up to date.
• Support the letting team, withdrawal, replacement, and return of PSL properties in line with contractual terms and service processes.
• Accurately maintain and update property, and compliance data on housing management systems, ensuring records are complete, timely, and auditable.
• Monitor repairs and maintenance performance, escalating concerns where works are not completed within agreed timescales.
• Support service improvements, audits and reviews relating to PSL properties.
• Ensure safeguarding and health & safety concerns are identified, reported, and managed in line with council procedures.

About You

You will have experience of working within housing, temporary accommodation, or private sector leasing, with a strong understanding of compliance, landlord liaison, and property management. You will be highly organised, confident in dealing with external providers, and comfortable managing data and systems.

You will also demonstrate:

• Strong attention to detail and a clear understanding of property compliance requirements
• The ability to manage competing priorities in a fast‑paced environment
• Confident communication skills with landlords, agents, colleagues, and partner agencies
• A commitment to safeguarding and delivering safe, suitable accommodation