Application Support Engineer - HRA

Permanent

Grade C- £35,412 - £44,075

Consultation Grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week.

We are seeking an individual with experience working in a busy IT application support environment, ideally with NEC Housing and related systems. Experience within local government or a similarly complex organisation would be highly beneficial.

This role offers the opportunity to support Birmingham City Council’s Housing and Property applications, working closely with both technical and operational teams to deliver reliable and effective digital services.

As part of the Digital & Technology Services (DTS) Applications team, you will support a range of business-critical systems, ensuring they remain stable, secure, and aligned with business needs. You will work within a live support environment, assisting with incident resolution, supporting system integrations, and contributing to the continuous improvement of the application estate.

Working closely with Senior Application Support Engineers, DTS colleagues, business stakeholders, and external suppliers, you will contribute to the ongoing development and resilience of services, ensuring they are well-supported and capable of meeting future demands.

Main Duties and Responsibilities

Provide application support for Housing and Property systems, including NEC Housing, Civica DM360 and associated platforms
Diagnose and resolve application and integration issues, ensuring system stability, performance, and resilience
Assist to support and maintain integrations between systems, including batch processing, data flows, and interface management
Assist in troubleshooting high-impact incidents supporting the Senior Application Support Engineer and Lead Application Support Engineer and act as a point of contact within the team
Contribute to application upgrades, configuration changes, and continuous service improvement activities
Work closely with business stakeholders, suppliers, and technical teams to understand requirements and deliver effective solutions
Support the development of internal capability by sharing knowledge and mentoring less experienced colleagues
Ensure applications meet security, data protection, and audit requirements

Who Should Apply

Proven experience supporting a large and complex IT application
Hands-on experience, including trouble shooting issues, an awareness of sql and experience of system configuration
Experience supporting integrated application landscapes
Experience working with document management or workflow systems such as Civica DM360
Ability to resolve issues and identify root causes in a live support environment
Experience working with business stakeholders, understanding business requirements
Able to communicate technical details to a non-technical audience
Able to work independently, prioritise effectively, and operate in a busy environment

Desirable:

Experience supporting Housing services
Experience working within local government or a similarly complex organisation

We will support you with

An environment that values curiosity, autonomy and working in the open
An engaged and supportive leadership with a clear vision
Training and development opportunities to help you progress and be the best you can be
An inclusive workplace committed to reflecting the public we serve
A benefit package designed to promote a great work life balance
Exposure to all digital and technology teams and services areas across the council

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification