Application Support Engineer - Directorate Support

Permanent

Grade C - £35,412 - £44,075

Working 36.5 hours per week

We’re recruiting an Application Support Engineer to work in the Directorate Support Team, supporting a varied range of business critical Directorate applications, including CAZ (Clean Air Zone), BLE (Bus Lane Enforcement), Parking services, Transportation, Civil Enforcement, Planning, Licencing, Education services, Libraries, Leisure services and Bereavement services,

You’ll work closely with both technical / business teams and suppliers to provide BAU (Business As Usual) support for end users. You’ll be dealing with application / system issues requiring analytical skills to manage and see issues through to resolution. The role also involves supporting upgrades and integrations between systems, ensuring data flows correctly across platforms and that failures are identified and resolved quickly.

What This Role Involves (In Practice)

Working as an active team member for investigating, owning and resolving issues / requests logged by application users, or issues identified via system monitoring and alerting. Managing system access. Working with technical teams, key business users and suppliers to find resolutions and identify root causes. Undertaking application configuration and supporting integrations between systems and data transfers where applicable.

What We’re Looking For

This role suits someone who has good technical knowledge and understanding of IT business applications. Someone who is keen and willing to learn about and be able to support a variety of business IT applications and be an active, positive team member. Someone with good communication skills who can clearly explain / demonstrate technical issues / resolutions to non technical users in an understandable and courteous manner. Someone who can communicate clearly with technical colleagues, business users, managers and suppliers.

We’re particularly interested in candidates who have and can demonstrate experience in application support, ideally within local government, supporting a range of business applications and able to take ownership of complex issues through to resolution.

What Matters Most

Attention to detail, ability to diagnose issues that aren’t obvious within applications and across integrated systems. Confidence working with both technical teams, suppliers and business users. An understanding that this role is about service continuity for several business critical applications.

Why This Role

You’ll be working on systems that are central to how the Council operates, where volumes are high, processes are complex, and the expectation is that things just work.

It’s a role for someone who prefers solving real problems over following scripts.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Job Description and Person Specification - A10352 Application Support Engineer JDPS.pdf