Localities Housing Officer

Permanent

Grade C- £35,412 - £44,075

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

The Ladywood Regeneration “Meanwhile Offer” places neighbourhood management at the heart of creating safe, stable, and well-managed communities throughout the regeneration period. Alongside the Resident & Community Charter, it commits the Council to a visible on-the-ground presence, stronger community capacity, effective communication, enhanced estate standards, and comprehensive resident support.

We are seeking a dedicated Housing Officer to lead this approach within the Ladywood Regeneration area. This pivotal role will act as the operational link between residents, regeneration teams, and council services, ensuring a coordinated and responsive neighbourhood management presence.

Key Responsibilities

Maintain a consistent on-site presence, leading neighbourhood management activity across Ladywood
Coordinate estate walkabouts, address environmental issues, and respond proactively to resident concerns
Manage core housing functions including tenancy management, anti-social behaviour (ASB) casework, safeguarding, and tenancy sustainment
Identify and support vulnerable residents, working closely with third sector and community partners
Collaborate with Asset Management to ensure homes remain safe and habitable, particularly in relation to repairs, damp and mould, and compliance
Work in partnership with community safety, health, and voluntary organisations to provide wrap-around support and prevent escalation of issues
Serve as a single point of contact for delivering the housing-related elements of the Meanwhile Offer

Resident Engagement & Impact

You will play a key role in building trust and confidence within the community by:

Leading resident engagement through surgeries, home visits, and community forums
Supporting delivery of the Resident & Community Charter
Addressing concerns early, transparently, and effectively to manage reputational and operational risk

About the Role

This is a high-impact, visible position that will stabilise the neighbourhood during a time of significant change. Your work will help ensure that regeneration progresses with the confidence of residents, underpinned by trust, strong relationships, and effective local management.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification