Business Support Manager

Permanent

Grade D - £45,091 to £53,460

We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate.

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

This is an exciting opportunity to join the Business Support Services function at Birmingham City Council. We are recruiting for a highly organised and proactive individual to undertake the role of Business Support Manager, with a focus on supporting the Strategy, Insight & Governance Directorate.

You will play a key role in leading and managing a team to deliver high-quality, responsive and fit-for-purpose business support. You’ll be expected to build strong relationships across the Directorate and wider services, understand business needs, and drive service improvements with creativity and confidence.

As a Business Support Manager, you will work as part of a dynamic leadership team, managing a range of business support functions including line management, performance, supervisions, and sickness. You’ll be responsible for ensuring compliance with governance, FOI, SARs, while also identifying opportunities to modernise and digitalise processes.

You will need to be a confident and proactive leader with the ability to juggle multiple priorities and quickly understand the Organisational landscape. You’ll be expected to use initiative, read between the lines, and suggest practical solutions that improve service delivery and add value. A strong understanding of business support and its contribution to frontline services is essential.

You’ll also be expected to bring fresh ideas, suggest digital skills and service improvements, and think creatively to help shape the future of business support.

This is a great chance to step into a leadership role and make a meaningful impact.

For any informal enquires please contact: Resourcing@birmingham.gov.uk

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification