Associate EUC Telephony Engineer

Permanent

Grade B - £28,598 - £34,434

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.50 hours per week

Job Overview
We are looking for a proficient Associate EUC Telephony Engineer who can offer swift and efficient assistance for end-user telephony services. The perfect candidate should possess an awareness in telephony systems and providing excellent customer service. This position presents a stimulating and fulfilling chance to make a notable contribution to our organisation and the people we serve

What we are about
Our team is dedicated to cultivating a culture of teamwork founded on shared values and behaviours that foster remarkable performance and outcomes. Our work setting is purposefully constructed to encourage cooperation, creativity, and development.

The Digital Technology Service Team works on an assorted array of assignments and undertakings, encompassing a broad spectrum of IT and telephony systems. We collaborate to devise and execute strategic plans, deliver outstanding technical support, and ensure effective stakeholder communication. Our work atmosphere is rapid, dynamic, and centred on producing top-notch outcomes that cater to the necessities of our organisation, its users, and the individuals we serve.

What you will do
As a member of the EUC Team, your role will be covering all aspects of telephony services to colleagues across our organisation. This will involve supporting queries, fulfilling orders, deployments, and general administrative tasks, including:

Provide prompt and effective desk-side and remote support of end-user telephony applications.
Fix technical problems as quickly as possible, keeping customers up to date on progress.
Provide excellent customer service, liaise with users and provide the most efficient service delivery.
Working with the service desk, handling telephony queries and hardware related incidents, critical incidents and other system failures.

We will support you with

An environment that values curiosity, autonomy and working in the open
An engaged and supportive leadership with a clear vision
Training and development opportunities to help you progress and be the best you can be
An inclusive workplace committed to reflecting the public we serve
A benefit package designed to promote a great work life balance 
Exposure to all digital and technology teams and services areas across the council

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting ref 4295

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification – https://enre.fa.em3.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&dID=43948567&dDocName=UCMFA43900573&allowInterrupt=1