Control Centre Operator

Permanent

Grade B - £28,598 - £33,699

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week (Shift-based role including nights, weekends and bank holidays)

Location Birmingham based at Priestly Wharf

Birmingham City Council is looking for motivated individuals to join our 24/7/356 days Control Centre team. This is an exciting opportunity to work in a fast-paced environment helping support public safety across the city.

What you’ll do

As a Control Centre Operator, you will monitor CCTV systems ensuring compliance with legal frameworks and quality standards, respond to incidents, prioritise calls and maintain accurate records while working closely with colleagues and partner agencies. The role requires calm decision-making, excellent communication skills and the ability to remain composed during emergency situations.

We are looking for candidates who have:

A current SIA Licence is desirable. Candidates with CCTV experience who do not currently hold an SIA Licence will still be considered. Successful applicants without a licence will be supported by Birmingham City Council to obtain one during probation.
Experience working in a busy control centre or similar environment
Confidence using Windows-based computer systems
Strong verbal communication and listening skills
The ability to write clear and concise reports
Excellent attention to detail and accurate recall of information
The ability to prioritise workloads and work independently
A commitment to confidentiality, customer care and equal opportunities
Flexibility to work rotating shifts including nights, weekends and public holidays

Additional Requirements

This post is subject to Non-Police Personnel Vetting (NPPV) clearance.
Applicants must be able to travel to shifts including early mornings, nights and weekends.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Trudi.Maybury@birmingham.gov.uk

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.