Allocations & Applications Officer

Permanent

Grade B - £28,598 - £34,434

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.50 hours per week

About the Role

We are looking to recruit proactive and customer-focused Allocations & Applications Officers to join our busy Housing Allocation & Application Service. You will be responsible for assessing housing applications, determining eligibility for the Housing Allocation Scheme, and matching customers to suitable properties. This is a rewarding role where you will make fair and lawful decisions that have a direct impact on people’s lives.

Key Responsibilities

Assess housing applications in line with legislation and council policy
Determine eligibility and notify customers of decisions within required timescales
Manage shortlisting, allocation and matching of properties
Carry out investigations and background checks to support decision-making
Maintain accurate case records in line with data protection requirements
Provide advice and guidance to customers and stakeholders
Support vulnerable customers and make appropriate referrals to partner agencies
Review and approve property adverts
Contribute to case preparation for reviews and legal proceedings

About You

Experience in housing or a similar customer-facing role
Able to manage complex and sensitive situations
Strong decision-making and problem-solving skills
Good communication and organisational skills
Confident using IT systems and databases

We Offer

A rewarding role supporting local communities
Opportunities for learning and development
A supportive and inclusive working environment

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk, quoting reference 4246

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification https://enre.fa.em3.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&dID=43864548&dDocName=UCMFA43816558&allowInterrupt=1