Digital Engagement Officer

Permanent

Grade C - £35,412 to £44,075 per annum

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.50 hours per week

About the Role

Birmingham City Council are seeking a Digital Engagement Officer to lead the development and delivery of innovative digital communications that inform, engage and support our residents.

This is an exciting opportunity to shape how we connect with communities across the city, using digital platforms to create meaningful, two-way communication and strengthen relationships, particularly with hard-to-reach or marginalised groups.

If you have a background in delivering creative digital communications, managing accessible website and intranet content and social media engagement, we want to hear from you.

In this role, you will engage a wide range of residents across homelessness and landlord services, to enhance the quality and type of information being distributed to residents, making sure residents are kept well informed and treated with fairness and respect. The successful candidate will be responsible for delivering key messages across multiple online platforms including social media, website, e-mail and WhatsApp. This may also include designing webinars, podcasts or other mediums that engage wider audiences across our resident base.

This is a hybrid role and on-site attendance is subject to service need.

If you have a keen interest in this area and think you have the skills required, we are keen to receive an application from you!

Key Responsibilities

As Digital Engagement Officer, you will:

Lead on designing and delivering digital communications and engagement strategies for City Housing services
Develop platforms and content that support two-way communication with residents
Identify opportunities to engage with diverse communities through digital channels
Assess engagement effectiveness and adapt approaches to maximise impact
Build trust with residents and contribute to improving the Council’s reputation
Produce inclusive, accessible and engaging digital content
Work collaboratively with communications teams and services across the Council on campaigns and messaging
Develop feedback mechanisms to continuously improve resident engagement
Support digitally excluded communities and promote digital inclusion
Ensure online content and communications are accurate, clear and aligned with Council standards

About You

We are looking for a proactive and creative communicator who can engage effectively with a wide range of audiences.

You will demonstrate:

Experience of developing and delivering digital communications strategies
Understanding of local government and/or housing services
A track record of engaging diverse or marginalised communities
Strong stakeholder engagement and relationship-building skills
The ability to design sensitive, inclusive content in a political
Excellent organisational skills and ability to manage competing
Awareness of emerging digital platforms and technologies
Ability to present data clearly and support decision-making

Please upload an up-to-date CV via the attachments part of your application.

Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact Resourcing@birmingham.gov.uk quoting ref 4241

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification - FINAL ROLEMAPPER-Digital Engagement Officer-Job Description (1).pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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